Perspectives
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Convergent commerce: The new face of consumer-centric retail
Edition #25 | Released January 2023Winning market share in the evolving retail world requires adept management of multiple touchpoints throughout an increasingly non-linear customer journey. Read on to discover why the future of commerce is not just connected, but convergent.
Change management: Why it matters, and how to make it stick
Edition #24 | Released November 2022Making change stick is one of the most challenging parts of any digital transformation program. In this Perspectives issue, we explore practical approaches for preparing, executing and reinforcing change effectively.
Embracing and scaling effective engineering practices in tough times
Edition #23 | Released September 2022In this issue of Perspectives, Thoughtworks technology leaders share how organizations can enhance their engineering effectiveness and maintain a competitive edge amidst uncertainty.
Customer experience: Measuring the real returns on surprise and delight
Edition #22 | Released July 2022In this issue of Perspectives, Thoughtworks customer experience experts provide strategies that help ensure investments in customer delight produce genuine business dividends.
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