Business Insights

Business insights

Keep up to date with the latest business and industry insights for digital leaders

Transforming Customer Experience Inside and Out

In this Thoughtworks sponsored research report, by Harvard Business Review Analytic Services, we examine the gap between the strategic importance of CX vs. CX effectiveness, and the biggest barriers to optimal CX delivery.

Explore our reports

The state of responsible technology

Explore the report

Looking Glass: Bringing tech-led business changes into focus

Technology Proficiency: The new imperative for business growth, leadership and agility

Cleantech, Energy and Utilities

Financial Services and Insurance

Media and Publishing

Retail and eCommerce

Travel and Transport

Recommended

Wicked Intelligence

Five surprising business problems you can tackle with machine learning

Five surprising business problems you can tackle with machine learning

Close the gap between business strategy and execution