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Convergent commerce: The new face of consumer-centric retailEdition #25 | Released January 2023
Winning market share in the evolving retail world requires adept management of multiple touchpoints throughout an increasingly non-linear customer journey. Read on to discover why the future of commerce is not just connected, but convergent.
Change management: Why it matters, and how to make it stickEdition #24 | Released November 2022
Making change stick is one of the most challenging parts of any digital transformation program. In this Perspectives issue, we explore practical approaches for preparing, executing and reinforcing change effectively.
Embracing and scaling effective engineering practices in tough timesEdition #23 | Released September 2022
In this issue of Perspectives, Thoughtworks technology leaders share how organizations can enhance their engineering effectiveness and maintain a competitive edge amidst uncertainty.
Customer experience: Measuring the real returns on surprise and delightEdition #22 | Released July 2022
In this issue of Perspectives, Thoughtworks customer experience experts provide strategies that help ensure investments in customer delight produce genuine business dividends.
Breaking through innovation fatigueEdition #21 | Released May 2022
In this issue of Perspectives, Thoughtworks experts explain how organizations can innovate for future growth while maintaining operational effectiveness on a day-to-day basis.
Digital payments: Navigating the complexityEdition #20 | Released February 2022
Growing preference for digital payments over cash is changing the ways in which people interact with money, with significant implications for businesses. How should companies adapt their products, services and payments infrastructure in response?
Digital sustainability: The new priority for business leadersEdition #19 | Released December 2021
Sustainability is now a business imperative for companies to remain competitive. In this issue of Perspectives, Thoughtworks’ leaders explore how to develop a sustainable technology strategy.
Standing out in the race for talentEdition #18 | Released October 2021
To survive the talent crunch, get practical advice on finding and cultivating the best candidates and developing a workplace that is defined by inclusion, exceptional performance and a deep commitment to impact.
Augmenting the future of business, creativity and innovationEdition #17 | Released August 2021
Artificial intelligence and machine learning has never been more powerful, or more accessible. In this edition of Perspectives, our experts look at the value continuum of AI/ML and the potential to help organizations solve complex problems, and even create new products or business lines.
The key to redefining customer experienceEdition #16 | Released June 2021
With unprecedented pressure to deliver seamless, high-quality digital experiences, enterprises are reimagining the processes and infrastructure that support the customer experience. In this issue of Perspectives, our experts explore the power of the platform for customer experience.
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