The emergence of Alexa, Siri and Cortana, are driving businesses to investigate how to incorporate conversational user interfaces to better serve their customers. This trend has been highlighted in the latest Technology Radar from global technology consultancy, ThoughtWorks. This bi-annual report provides an assessment of emerging trends shaping the future of software development and business strategy.
Developed by ThoughtWorks’ Technology Advisory Board and designed for technology stakeholders, from developers to CTOs, the 16th edition of the Technology Radar is based upon ThoughtWorks’ observations, conversations and frontline experiences of solving its clients’ toughest business challenges. ThoughtWorks has 4,000 employees spanning 40 offices in 14 countries and works with Fortune 500 companies across multiple industries including retail, financial services, travel and transport, and technology.
“Today, tech leaders are exploring how conversational UI and natural language processing will impact business strategy. At ThoughtWorks, we see the future bringing a wider range of interactions that will integrate gestures, facial expressions, and touch, blurring the line between physical and digital experiences. Utilizing machine-powered processes for simple tasks allows the technologists to focus on new scenarios, complex interactions, and consequences,” said Dr. Rebecca Parsons, Chief Technology Officer of ThoughtWorks.
“Evolving interactions mean organizations have new ways to interact with their customers and add new value through ‘intelligence as a service’; the key is to understand what’s commodity and what is truly differentiating for your business,” said Mike Mason, Technical Advisor to the CTO at ThoughtWorks. “In order to capitalize on these changes, IT organizations need to differentiate by clearing the obstacles from their path and empowering developers to do exactly what they want to do: game-changing software delivery.”
The notable themes in this edition of Technology Radar include:
Conversational UI and Natural Language Processing
Intelligence as a Service
Developer Experience as the New Differentiator
Rise of the Platforms
In the last four months, more than 700 companies have used ThoughtWorks’ Build Your Own Radar tool to map their own technology landscape to ensure their business and tech strategies are in line with emerging trends and latest industry developments.
Visit Thoughtworks.com/radar to access the interactive version, download the PDF and watch videos discussing the themes in more detail.
ThoughtWorks also provides users with access to an open-source visualization tool which enables them to map their technology portfolio and to objectively assess what’s working, and what isn’t.
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