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Beyond barriers: How AI is overcoming language barriers and driving inclusion

Podcast host Karen Dumville | Podcast guest Sachin Malhan and Vinod Sankaranarayanan
April 24, 2024 | 42 min 01 sec

Brief summary

In this episode, we delve into the transformative power of AI in the justice sector with Sachin Malhan, co-founder at Agami, and Vinod S., Head of Digital Public Goods and Infrastructure at Thoughtworks India. Discover the fascinating story behind the OpenNyAI mission and Jugalbandi, an AI digital public good created by the mission, that holds the potential to revolutionize access to justice and essential services in India.

Highlights

 

Jugalbandi is an initiative aimed at leveraging AI technology to break down language barriers and facilitate access to essential services, particularly in regions with diverse linguistic communities. It focuses on creating conversational AI platforms that can interact with users in multiple languages, enabling more inclusive and accessible communication channels for various civic initiatives.

 

Aalap is a specialized AI model designed to assist with specific legal tasks in India. It utilizes AI technology to analyze legal texts, generate arguments, and create timelines to streamline legal processes and support legal professionals in their day-to-day activities.

 

Navigating challenges in AI deployment involves improving the quality of language AI, addressing cost implications, and ensuring cultural sensitivity through localized, ecosystem-driven approaches.

 

Ensuring equitable access to AI tools requires innovative solutions like integrating IVR systems for phone-based interaction, empowering local stakeholders, and developing offline-capable voice AI models.

 

Strategic adoption of platforms like WhatsApp in India leverages widespread usage to boost adoption rates of AI-driven solutions, highlighting the importance of leveraging familiar mediums.

 

Partnerships play a pivotal role in the success of initiatives like Jugalbandi, fostering collaboration and co-creation among multiple organizations. These include various organizations, including nonprofits, educational institutions, technology companies, and government bodies, coming together with a shared vision and purpose. By pooling their resources, expertise, and networks, these partners contribute to the initiatives' development, implementation, and scalability.

 

Future aspirations for initiatives like Jugalbandi and Aalap involve continued collective action, grassroots understanding, and building a culture of openness and collaboration to make a real difference in people's lives globally.

 

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