Most leaders overestimate what agentic AI can do today
and underestimate the impact it will have tomorrow.
Don’t fall into the same trap.
Retail is on the cusp of a transformation unlike any before. Agentic AI — where natural language understanding meets autonomous action — is reshaping how businesses connect with customers, streamline operations, and deliver value.
This e-book explores how agentic AI is redefining the retail landscape, from product discovery and customer journeys to behind-the-scenes operations. Whether you’re a retailer, technologist, or business leader, you’ll find actionable insights to turn disruption into your competitive advantage.
What you’ll learn
Structural shifts you can’t ignore
Discover how agentic AI is automating workflows, enabling hyperproductive startups, and giving large enterprises the tools to dominate their ecosystems.
Spot the signals, seize the advantage
Uncover the latest developments in autonomous commerce and agent-driven customer journeys to outpace competitors and build stronger customer connections.
Future-proof your business
Learn actionable strategies to boost productivity, enhance management with conversational insights, and create loyalty-driven customer experiences powered by agentic AI.
About the author
Chris Ford
Technology Director for Retail, Consumer Goods, Travel & Transportation ThoughtworksChris is a Technology Director at Thoughtworks, responsible for Aviation, Retail, Consumer Goods, Travel, and Transportation across Europe. He is a veteran with more than a decade as a Thoughtworks consultant and leverages our global expertise to deliver impactful solutions for his clients. He is a recognized expert in data, architecture, and agile software development, sharing his insights through public speaking and writing.
He provides contextualized advice to help organizations navigate the complexities of business and technology. He has a proven track record of improving software delivery effectiveness for companies in Australia, the UK, the US, India, Uganda, Spain, and Germany.
Whether you're looking to boost efficiency, enhance customer experience, or drive innovation, Chris can help you leverage technology to achieve your strategic goals.