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ParadigmShift brings together courageous executives, thought leaders, and innovators to exchange new ideas about the ways emerging technology can enable business transformation and improve human interaction.


In this rare, behind-the-scenes conversation with renown inventor, futurist, and Google Director of Engineering Ray Kurzweil talks with us about the right time to embark on new technology trends such as Artificial Intelligence, which technology trends are poised to take off...and which will take over.

Enterprise Digital Transformation

Building Seamless Customer Experiences


Rajeev Rai, Chief Technology Officer, Neiman Marcus Group

ParadigmShift Los Angeles


Today’s consumers demand seamless journeys anytime, anywhere, from any device, and across every physical and digital touch point. Building a true omnichannel experience is no easy task for a legacy retail brand. Hear how Neiman Marcus is re-thinking and re-shaping their customer experience and how they continuously learn, iterate, and innovate for their always-on, always-connected shoppers.

P/S Backstage:

Digital Transformation in Legacy Luxury


Rajeev Rai, Chief Technology Officer, Neiman Marcus Group

ParadigmShift Los Angeles


Sit down for a candid conversation and a peek inside the digital transformation of 111-year-old luxury retailer, Neiman Marcus. “If you look at the last four years, we’ve gone through a massive transformation. We had a lot of legacy systems. And to start creating systems of experiences and exposing and unlocking the value of the data that is locked in the legacy system was not easy.” - Rajeev Rai

So You Think You’re a Tech Company?

Joanna Parke, Chief Talent Officer, ThoughtWorks

ParadigmShift Miami 


Many enterprises claim to be a tech company, few actually do what it takes to walk the walk. Joanna Parke breaks down how real tech companies act, work, and think.

Hang On! Seismic Shifts in Tech

Rachel Laycock, Head of Technology, ThoughtWorks North America

ParadigmShift Miami 


There’s plenty of noise and rumble in tech, but what are those Seismic Shifts in technology that actually change the landscape? Rachel pinpoints exactly what’s going to shake things up now and next.

Hype or Not? Translating Possibility into Opportunity

Rachel Laycock, Head of Technology, ThoughtWorks North America

ParadigmShift Los Angeles


Machine learning, robots, a multitude of new user interfaces are here (or just around the corner). Each one represents a potential path forward for you and your business. Rachel pulls the future closer by showing you how to evaluate and decide which technologies to adopt, and how they can help you map your next move.

Building for Bigger Outcomes

Shawn Mandel, Vice President, TELUS Digital

Amit Kaul, Head of Emerging Technology, ThoughtWorks

ParadigmShift Los Angeles


Hear how a telco giant envisions better digital experiences for their customers and how they’re transforming their own culture and capabilities in order to bring that vision to life.

P/S Backstage

Organizing Around

Customer Outcomes


Shawn Mandel, Vice President, TELUS Digital

ParadigmShift Los Angeles


A candid conversation reveals how national telecom provider TELUS is changing the way they work to transform digital customer experiences and drive satisfaction.

Designing Your Enterprise Innovation Agenda

Miranda Hill, Director of Commerce and Innovation Strategy, ThoughtWorks

ParadigmShift Los Angeles


It’s easy to say, “be more innovative.” But where do you even begin? Innovation takes equal parts inspiration and preparation, so get ready to learn how to think about actually being more innovative. 

Customer Experience and Loyalty

P/S Backstage

Feeding the Right Customer Experience


Archie Mason, Head of Business Development, John Lewis Partnership 

ParadigmShift Los Angeles 


This revealing behind-the-scenes conversation looks at how Waitrose is reinventing grocery and creating new business models by paying attention to their customers and clearing the way for faster digital innovation delivery.

Big Picture Innovation: Game Changing Loyalty

Don Meij, CEO, Domino’s Pizza Enterprises

ParadigmShift Austin


See how Domino’s is gaming the system by allowing their customers to earn more than just points as Pizza Moguls!

P/S Backstage

Driving Seamless

Digital Experiences


Célia Pronto, Chief Digital Officer, Casual Dining Group

ParadigmShift Los Angeles


A candid conversation about how Casual Dining Group, which manages over 300 restaurants in the U.K., is using an empowered, connected employee base and digital innovations to deliver more seamless customer experiences and moments of delight (while staying true to their brand!).

Building a Customer Service Organization

Stewart Holmes, Formerly VP, Barclaycard

Sai Mandapaty, Chief Commercial Officer, ThoughtWorks

ParadigmShift Miami


Learn how a 325-year-old financial institution is using lean principles, agile teams and data-driven insights to connect disparate parts of the banking ecosystem to create new business opportunities.

The Future of Commerce

Pass or Play? Timing your Tech Moves

Tim Grant, Founder and CEO, DrumG Financial Technologies 

ParadigmShift Los Angeles


When it comes to placing a bet on technology, timing is everything. Learn how a leader in distributed-ledger technology parses digital hype from the real deal, how to think about the timing of your innovation bets, and what’s replacing proof of concept.

P/S Backstage

Hype and the

Future of Finance


Tim Grant, Founder and CEO, DrumG Financial Technologies

ParadigmShift Los Angeles


Behind-the-scenes with Tim Grant who warms us about doing away with innovation theater and recognizing hype to focus on what’s really going to deliver value for your business and customers.

The Future of FinTech and Innovation

Claire Cockerton, Chairwoman and CEO, ENTIQ

ParadigmShift Miami


A no-fluff perspective on the technologies currently shaping the market and how they can be applied to innovate your enterprise, as well as the leadership that is required to allow technology and innovation to thrive is a critical ability.

Compliance as a Strategic Advantage

Homa Siddiqui, COO, Compliance and Regulatory Affairs, Credit Suisse

ParadigmShift Miami


Banks are throwing billions at compliance but what’s it really getting them? Learn how banks can capture compliant business growth opportunities with attractive returns by allocating more resources to select markets.

The Future of Food: The Rise of the Food Platforms

Dan McMahon, Head of Retail, APAC, ThoughtWorks

ParadigmShift Los Angeles


With CPG companies building direct-to-consumer models, supply chains being smashed to pieces, and people ordering up dining experiences on their devices, the global food industry is changing—fast. The food industry is serving up some of the most remarkable consumer- and tech-driven transformations with tasty insights and direct implications for anyone with customers who eat.

Future of Food: Perspectives From Across the Value Chain

Célia Pronto, Chief Digital Officer, Casual Dining Group

Archie Mason, Head of Business Development, John Lewis Partnership

Mark Collin, ThoughtWorks Ventures

ParadigmShift Los Angeles


Candid insights from two visionary retail and restaurant leaders who are changing the way their organizations and their people are empowered to communicate, innovate, and build better customer experiences across all touchpoints.

Business Model Innovation for a Traditional Food Enterprise

Archie Mason, Head of Business Development, John Lewis Partnership

ParadigmShift Los Angeles


Turning traditional grocery retail on its head, see how Waitrose is quickly changing the way people shop, buy, and get their groceries. 

Building Great Cultures & Attracting Top Talent

Business Transformation: Becoming a Post-Digital Workplace

Sarah Willett, People Director, Shop Direct 

Ruth Harrison, Managing Director, UK, ThoughtWorks

ParadigmShift Los Angeles


For 50 years, Shop Direct was a successful catalog retailer. Today, they’re the UK’s second largest online pure retailer. Learn how they transformed by revamping their culture, people, processes, and workplaces to align with a post-digital future.

P/S Backstage

Creating a People-First Retail Organization


Sarah Willett, People Director, Shop Direct

ParadigmShift Los Angeles


A behind-the-scenes conversation that explores how Shop Direct's people-first culture inside is creating better customer experiences.

Customer Loyalty Starts from the Inside

Aman Bhutani, President, Brand Expedia Group

ParadigmShift Austin


Aman shows why customer loyalty starts with employee loyalty. Here’s how better employee relationships and experiences create outstanding customer experiences.

From Millennials to Gen Z: Future Employees are Tech Genetic

Chad Wathington, Chief Capability Officer, ThoughtWorks

Nicole Naviglia, Director, ThoughtWorks

ParadigmShift Los Angeles


If you’re still trying to figure out your Millennial employees, you’re way behind. Get ready for Generation Z. Learn what they’re bringing to the table and how they’re going to change your business—for good.

Unlocking Human Potential with Workplace Innovation

Melanie Redman, Senior Design Researcher, Steelcase Workspace Futures Group

ParadigmShift Los Angeles


No matter how much changes about the workplace, people still need spaces to work and ways to collaborate. Learn how our physical environments, culture, tools, technology, and processes, can maximize innovation, creativity, and collaboration.