Technology and Data Director, Shop Direct
Being customer-obsessed demands action be taken to change your culture, organisation, technologies, and ways of measuring success. Jon will discuss how Shop Direct has aligned with the dynamic expectations of today's digitally savvy consumers and share his perspective on how to get digital on the inside to foster a customer-centric work culture.
Jon is combining Shop Direct's retail, IT and data teams in a new structure reflecting focus on a personalised customer experience, whilst also leading marketing and trading. He joined Shop Direct in April 2017 from Sainsbury’s where as digital and technology director he covered all technology, digital businesses, digital and marketing innovation, and user experience. Before Sainsbury’s he was head of retail at Ocado, leading its web, marketing, product, supply chain, own brand and data science teams, helping to double sales at the etailer. Jon worked for Bain & Co. and was a venture capitalist early in his career. He holds an MBA with high distinction (Baker Scholar) from Harvard Business School.