ThoughtWorks Live Series - Executive Breakfast Events
ThoughtWorks Live Series - Executive Breakfast Events

The event series for business leaders and technology innovators


Tuesday 30 October

Registration for this event has now closed

About the ThoughtWorks Live Series

Technological innovation continues to grow at an exponential rate, forcing organisations to change the way they view the world and the way they use technology to tackle their biggest problems.

With technology augmenting the world around us and where the unimaginable is created in weeks, how can business leaders transform their organisations to modern digital businesses and seize the growth opportunities that exist in the realm of possibility?

ThoughtWorks Live is a breakfast series that explores how thriving businesses are taking advantage of this new world by being responsive and enhancing their market agility, focusing on their customers, breaking down data silos to act on information faster, and developing technological excellence at the core.

Digital Transformation at Scale

SYDNEY, Tuesday 30 October

Join us for the next event in our executive breakfast series: Digital Transformation at Scale. For many years, organisations have been on a journey with digital, but for some, the results haven’t lived up to the effort or investment made.

Given that the phrase “digital transformation” was first used in 1968, it is concerning that studies still indicate a high failure rate when it comes to implementation. Today, there are valuable lessons to be learned in order to move from vision to

At this exclusive event we will hear stories from leaders who have created change in their organisations by transforming their products, experiences, and operations, empowering their people to build a modern digital business.


7:30AMRegistration and coffee
8:00AMWelcome & Introduction Kathryn Heffernan, ThoughtWorks
8:10AMCreating the Future of Airline Travel Through Digital TransformationNandor Locher, Head of Digital Direct, Qantas
8:40AMBreakfast served and discussion at tables
8:55AMTaking Digital Mindsets Across the EnterpriseFiona Phillips, Principal Consultant, ThoughtWorks
9:25AMBuilding a Culture of Resilience in a Digital WorldNigel Dalton, Chief Inventor, REA Group


Nandor Locher

Head of Digital Direct


Creating the Future of Airline Travel Through Digital Transformation

As one of Australia’s most well-known and trusted brands, Qantas is on a journey to evolve from a traditional airline into a digital business. But how does an almost 100-year-old company continue to adapt and thrive in a world where consumer expectations are driven by “best in class” digital experiences?

Head of Qantas Digital Direct, Nandor Locher, will share how Qantas has begun to transform their digital experiences across all touchpoints along the customer journey. By fundamentally changing their organisational structure, the way they work and the way they think and engage, Qantas has been able to develop transformative practices and deliver return on investment.

As Head of Digital Direct at Qantas, Nandor is responsible for Qantas’ digital sales and service channels, including designing and delivering a seamless digital experience for their customers.

Prior to this, Nandor spent three and a half years at Jetstar, as Head of Distribution and then Chief Digital Officer. Nandor also spent over nine years at Virgin Australia, where he was in a number of roles including Head of E-Commerce and Ancillary.

Nigel Dalton

Chief Inventor

REA Group

Building a Culture of Resilience in a Digital World

After spending six years at REA, and over twenty-five years across multi-nationals and startups, Chief Inventor Nigel Dalton will share his view on management’s role in creating a culture of resilience.

At REA, implementing change or seeking innovation or invention is not viewed as a one-time ‘transformation project’. In this environment, individuals and teams can unleash their energy and creativity to solve problems for customers. The cycle of continuous improvement delivers new insights back to management, sometimes prompting the fundamentals (such as strategy or structure) to be revisited.

Nigel will share the lessons learned in developing the model that has allowed REA to adapt and thrive in today’s digital marketplace.

Nigel has been the Chief Inventor of REA Group Limited since January 6, 2017 and served as its Chief Information Officer prior to that. He has over 25 years of IT-related experience across multi-nationals and start-ups. In 2007 Nigel joined travel publisher Lonely Planet, as General Manager of Information Technology, becoming Deputy Director of Digital (web and mobile businesses) in 2010. Most recently, he co-founded a consultancy, Luna Tractor, to help organisations apply systems thinking, lean and agile software development techniques to all aspects of business.

Fiona Phillips

Principal Consultant


Taking Digital Mindsets Across the Enterprise

The modern digital era demands a more responsive and insight driven approach to the way we run our business, with technology becoming more and more at the heart of value creation. It requires technology and business leaders to let go of their job titles and bring their domain expertise together to remain relevant in today's complex adaptive system.

Very few people come ready with the complete package required for digital transformation, so how do you develop the right skills and mindset to develop digital leadership within yourself and across your teams?

Fiona is a Principal Consultant with ThoughtWorks and a leader and business strategist, who partners with C-level executives to drive large scale transformation across the enterprise. With two decades of execution experience in the banking, insurance and telecommunication sectors, Fiona’s signature strength is leading large scale business transformation with expertise across customer experience, digital and channel strategies, technology platforms, and organisational design and culture. Fiona brings expertise in lean governance and agile, people leadership, and change leadership.

Event Location


Beta Bar & Gallery

Level 1 / 238 Castlereagh St


Tuesday 30 October

Previous events in the series


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