Chief Digital Officer, Kotak Mahindra Bank
Deepak Sharma heads Kotak Mahindra Bank’s digital initiatives where he drives digital transformation, business model innovation and future ready initiatives of the bank. He is responsible for efficiency, productivity, customer experience and growth of the business through digital intervention across digital channels, lending, payments, investments, insurance, trade & forex, for the Consumer, SME, Private Wealth and Institutional Banking segments.
Deepak also leads the Innovation Lab, Design Studio, Fintech partnerships and the Start-up ecosystem participation for the bank. Under his leadership, Kotak has launched several innovative and global first products such as 811, Jifi, Hashtag Banking, Bharat Banking, M-Store, Whatsapp Banking & Kaypay, apart from new initiatives like API & Open Banking, Conversational Banking Bot ’Keya’, BYOD Biometric Banking, Cross-border remittances on Blockchain and Robotic Process Automation. Deepak believes in constant innovation and focuses on building business models which are customer centric, value accretive and disruptive.