Customer loyalty today is broken. Find out what steps your company needs to take in the new world of loyalty.
Resilient Loyalty: Putting It All Together For Your Impact Strategy
Innovation Design Lead, ThoughtWorks
I am passionate about innovation ... how it's done well ... and why we often stumble. I have spent 30 years as a hands-on practitioner of disruption, designing and applying new innovation practices in both private and public enterprises, including working with Humanitarian and public good organizations. I believe that the most impactful innovation is rooted in complex and messy change. As a a result, I draw on a multi-disciplinary perspective that includes technology, business, and strategy.
Today, as the Innovation Design Lead at ThoughtWorks, I'm leading the ground-up development of a new business innovation practice within ThoughtWorks, working with strategic visioning services alongside senior client executives. My previous roles include founding principle and VP of a business services firm and senior program manager for a Fortune 100 energy company, and I've helped various companies overhaul their IT technical approaches, with my expertise lying in agile organization and innovation.