Financial Services: The Adaptable Enterprise

In times of disruption, the ability to adapt is more critical than ever before. As organisations continue to evolve, they must invest in the capabilities that will allow them to pivot with changing market and customer demands. Financial Services organisations, in particular, must build their adaptive muscle to navigate an increasingly digital landscape, with new partners and changing industry regulations.

Blog

FEATURE: Risk-based pricing: Strategies for a new reality in banking

While a lot has changed in Australian banking in recent years, loan pricing strategies have remained remarkably consistent - in general, not to the benefit of banks, or their customers. But a perfect storm of technology, demand and industry trends is poised to challenge long-established practices, and the early responders are likely to secure the advantage.

Read now

Blog

FEATURE: Risk-based pricing: Strategies for a new reality in banking

While a lot has changed in Australian banking in recent years, loan pricing strategies have remained remarkably consistent - in general, not to the benefit of banks, or their customers. But a perfect storm of technology, demand and industry trends is poised to challenge long-established practices, and the early responders are likely to secure the advantage.

Read now

Adaptive enterprises will possess the ability to:

ThoughtWorks has been operating in Australia since 1999, with offices in Brisbane, Melbourne and Sydney. Our established Financial Services practice helps Banks, Insurance companies and the broader Fintech ecosystem to solve their most complex business problems.

We connect strategy and execution; applying our global insight to identify custom solutions that strengthen our clients’ core technology and software delivery processes, and create seamless digital experiences for their customers and employees.

We have partnered with these leading Australian financial clients in supporting their journey to become digital leaders:

Client stories

Client story

B-Social - The mobile app and debit MasterCard® that make money as social as your life

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Client story

Zopa - Understanding their clients better with analytics

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Client story

The Ping An Group - Growing business. Building a nation. One online platform at a time

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Richard Young, Business Owner, Customer Transformation Program, Bankwest

Diana Adorno, Principal Consultant, Product Design & Research, ThoughtWorks

Bankwest identified a need to improve their customers' home loan application experience and by listening closely to what they really wanted, were able to respond to this need quickly and with confidence that they were building the right product to delight customers.

In this talk, the presenters will share their perspectives on delivering the desired change and how good customer research can substantially benefit the entire delivery and launch process. They will explore the challenges of doing this within short timeframes and the ways in which they ensured the overall success of the new product.

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Rajay Rai, Head of Applied Innovation, Macquarie Banking and Financial Services Group

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Rajay will share his experience in the technologies and strategy used in building an open digital platform to enable the organisation to rapidly adapt its digital services in a world of constant change.

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Dr. Gerald Hartig, Principal Data Scientist, Arkose Labs

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Go-Everything: Building a Platform Ecosystem to Connect a Nation

Ajey Gore, Group CTO, Gojek

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With a super-app providing over 20 different services to customers, and fulfilling 4.5 million orders a day, Go-Jek understands the true value of connection. In this fireside chat, ThoughtWorks Group MD of Digital Transformation, Ange Ferguson, talks to Go-Jek CTO, Ajey Gore, to explore the socio-economic impact Go-Jek is having on its ecosystem partners, the important of trust in the intersection between the digital and physical realm, and how to scale growth in a connected world