Retail Rendezvous is a series of thought leadership conversations with leaders who are reimagining retail business models and shopping experiences for customers. It is our attempt to explore the evolving retail landscape and the influence technology has in shaping this transformation.
Edition 05: Driving extraordinary intelligence, insights and impact with Data and AI
Data and AI’s potential are common knowledge today. The technologies are reshaping every industry including the retail sector. However, the hard truth is data and AI have yet to be harnessed to their fullest – to fuel better decision making and performance across the retail value chain and customer experience. Infact, the lack of connected data across functions is cause for the failure of more than 70% of transformation initiatives undertaken by retailers.
The slow uptake for data and AI tech is leaving an immense untapped global potential that could otherwise unlock new sources of value and deliver exceptional digital products, platforms and experiences at scale.
In the last editon of Retail Rendezvous, leaders driving data initiatives in the retail and commerce space discussed how data can create extraordinary impact for customers, internal stakeholders and partners - within and across ecosystems.
The topics covered:
Leaders’ journeys towards integrating data and analytics into various lines of business across the enterprise
Their approach to value articulation, justifying data investments and demonstrating ROI of platforms and data initiatives
The challenges retail leaders are grappling with when cultivating and nurturing a data driven culture
Perspectives on constructs such as data mesh, domain data as a product, continuous delivery for ML (CD4ML) for value maximization
Expert opinions on promising investments in the space of Data and specifically AI/ML
The global retail industry has been transforming digitally and otherwise. We find it imperative to pause and reflect on if and how this evolution is creating equitable and inclusive work environments - not just in technology roles, but at all levels across core retail value chain functions. In this edition of Retail Rendezvous, we spoke to a few notable women leaders who are leading transformation initiatives in the retail space to hear their perspectives on this topic.
Retailers across the globe are vying to bring down delivery times from days and hours to minutes. Supply chain and last mile delivery capabilities are becoming critical to deliver a seamless and superior customer experience and to build a loyal customer base. In this edition, retail leaders discuss the future of retail supply chain and logistics.
Stores will continue to play an important role in nurturing customer relationships and bringing differentiated experiences. In this edition of Retail Rendezvous, retail leaders discuss how, when and where they see the store of the future.
In this insightful conversation, retail leaders spearheading digital transformation and omnichannel strategies discuss the role of technology, ecosystems and customer experience in powering digital acceleration for retail.