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Global e-commerce has steadily risen over the past five years. Businesses had already begun the adoption of digitization and the pandemic only accelerated this. Declining profitability and evolving customer preferences brought about the urgent need to transform business models and reimagine customer experiences. In this insightful conversation, retail leaders spearheading digital transformation and omnichannel strategies discuss the role of technology, ecosystems and customer experience in powering digital acceleration for retail.
Topics covered include:
Foundational technology that will enable digital acceleration
The role of partnerships and ecosystems in digital acceleration
Digital experiences in the omnichannel world where store and online experiences overlap