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Utilities

Spark the extraordinary future of affordable, reliable Utilities for customers.

 

The Utilities sector powers our world—but with great power comes great responsibility. As demand grows and infrastructure ages, Utilities companies must balance affordability, sustainability and modernization, all while navigating the convergence of OT (operational technology) and IT (information technology).

 

Thoughtworks brings decades of experience in digital transformation, data strategy, engineering and AI. We help Utilities modernize legacy systems, improve operational efficiency, and build customer-centric, future-ready platforms that drive measurable impact.

Spark the extraordinary future of affordable, reliable Utilities for customers.

 

The Utilities sector powers our world—but with great power comes great responsibility. As demand grows and infrastructure ages, Utilities companies must balance affordability, sustainability and modernization, all while navigating the convergence of OT (operational technology) and IT (information technology).

 

Thoughtworks brings decades of experience in digital transformation, data strategy, engineering and AI. We help Utilities modernize legacy systems, improve operational efficiency, and build customer-centric, future-ready platforms that drive measurable impact.

Our expertise

Customer-Centric Platforms

Build intelligent, customer-centric platforms that drive engagement across the Utilities customer lifecycle—from EV adoption to demand response. These solutions enable seamless enrollment, personalized digital experiences, and real-time interaction. Utilities benefit from increased program participation, reduced cost to serve, and a future-ready foundation built for scalability, agility, and AI-driven innovation.

OT/IT Modernization

Modernize and integrate operational technology (OT) and information technology (IT) systems to enhance reliability, resilience, and real-time decision-making. Our proven approach reduces operational risk, strengthens cybersecurity, and lowers structural costs—laying the foundation for a flexible, future-ready utility that can meet evolving regulatory, customer, and grid demands.

Data Solutions

Unlock the full value of distributed data by delivering scalable platforms and intelligent products that accelerate time to insight. Leveraging modern approaches like Data Mesh, we integrate systems such as Advanced Metering Infrastructure (AMI), Meter Data Management Systems (MDMS), and Customer Relationship Management (CRM) solutions to power everything from load forecasting to customer analytics and smart asset management.

Clean Energy and DERMS

Enhance grid visibility and control through custom solutions that support Distributed Energy Resource Management Systems (DERMS). Our deep domain expertise and advanced data science capabilities enable accurate forecasting and orchestration of distributed clean energy assets—solar, wind, battery, and hydroelectric. The result: grid stability, regulatory alignment, and reliable service in a decarbonizing landscape.

Partnerships

We have a trusted network of partners, curated by Thoughtworks to bring you best-of-breed technology that pairs perfectly with our proven strategies and methodologies.

Our experts

Greg Austin

 

SVP, Managing Director

Energy, Utilities and Public Sector 

 

North America

Jane McCarthy

SVP, Managing Director

Energy, Utilities and Public Sector 

 

Europe

Charith Tangirala

Technology Director

Energy and Utilities

 

 

North America

Chris Bush

 

Principal Domain Specialist

Energy and Utilities

 

Europe

Sebastian Werner

Head of Data and AI

Energy and Utilities

 

 

Europe

Suraj Panday

 

Utilities Lead, Global Client Partner

 

 

North America

Let's talk about your next project