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Building the Modern Digital Agency
Building the Modern Digital Agency

Building the Modern Digital Agency

Five decisive areas for agency leaders to prioritize now


Whether your agency’s mission is to care for our Veterans, cut checks for our seniors, contain the reach of COVID-19, or execute an equitable economic recovery, five key capabilities represent the fundamental building blocks required to operate as a Modern Digital Agency.


Learn the five building blocks for agencies to attain digital fluency — the ability to seamlessly leverage technology in its operations, effectively manage change, and continuously deliver value to those it serves.

About the author

Jonah Czerwinski, Head of Growth, Thoughtworks Federal

Jonah is a recognized leader in government modernization, innovation, and federal public sector management. He works with federal leaders transforming their organizations into modern digital enterprises.


Before joining Thoughtworks Federal, Jonah served as Senior Advisor to the Secretary of Veterans Affairs and as the founding Executive Director of the VA Center for Innovation, developing new ways for the nation’s largest integrated healthcare system to expand access, increase quality, reduce costs, and improve the customer experience.

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