Can an enterprise move at startup speed? Legacy systems, weighty processes, and siloed teams traditionally drag responsiveness over time. But TELUS, Canada’s fastest-growing telecommunications company, wanted to reverse this aging process - blending teams, technology and culture in a way that lets them accelerate even as they grow.
A digital platform to elevate the customer experience
TELUS Digital’s mission is delightful in its simplicity. Enable customers and team members to do what they want to do, easily. The upshot: Technology and process should remove undue suffering, not contribute to it. Confronting the limitations of their traditional approach, TELUS partnered with ThoughtWorks to build a vision for a new way of working characterised by ease.
Each decision linked to culture, technology, and teams was informed by four key values: