Shantala Raman is a business analyst and project manager with overall industry experience of 15 years. She is passionate about doing the right things for the customer and not just doing things right. She has an eye for detail, loves getting her hands dirty with problem solving and in finding simple solutions to complex problems. She has conducted training sessions for lateral hires to ThoughtWorks. She is a blogger, an avid reader, and enjoys writing. She also dabbles in poetry (shantalaraman.blogspot.com) when she is not doing her day job. Her main criticism against herself is that she doesn’t write as often as she should be doing. She would love to hear from you; you can drop her a note at firstname.lastname@example.org or post your comments on her blog.