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A guide to human-centered AI for executives by Thoughtworks and Microsoft
AI is only as effective as the systems and data behind it
Thoughtworks helps enterprises modernize legacy applications and data estates, then turn new capabilities into working software that teams can run, govern and improve.
Microsoft provides the cloud, data and AI platform. Thoughtworks brings the product thinking, complex-systems engineering and delivery discipline to make it work in the real world, including highly regulated environments and legacy-heavy organizations.
As a Microsoft Enterprise Systems Integrator (ESI) Partner, we’re trusted to deliver complex transformations on the Microsoft Cloud. Together, we help customers move from an ambition or stalled pilot to a measurable result.
| 25+ years | of Microsoft ecosystem delivery experience |
| ESI Partner | Microsoft Enterprise Systems Integrator designation |
| 50% reduction | in order-verification time for clients like Zones |
Start where constraint is
AI/works™ and our 3/3/3 delivery model help teams test a valuable idea quickly, then decide what deserves to scale. Choose the starting point that fits your environment.
Modernize the systems AI depends on
Modernize mainframe, .NET and SQL estates on Azure without waiting for a high-risk, big-bang replacement. We combine AI-assisted discovery with incremental engineering so each release reduces risk and creates a path to the next. Get started with 3/3/3: a product concept in 3 days, a working prototype in 3 weeks and an MVP in 3 months. Fixed-price and outcome-based.
Explore modernization
Turn real-time data into decisions people and agents can trust
Use Microsoft Fabric, Purview and Real-Time Intelligence to turn fragmented operational data into governed data products. Start with a focused use case, prove value in the flow of work and build the foundation for analytics, AI and real-time action. Explore a focused Real-Time Intelligence workshop to identify the first valuable use case and the path to production.
Explore Fabric & RTI
Why this foundation works
A platform only creates value when teams can use it
Microsoft brings the enterprise platform: Azure and Copilot for production-grade AI, Fabric and Purview for data integration and governance, and the cloud scale needed for complex environments.
Thoughtworks brings the engineering and product discipline to put that platform to work. We help teams deal with the parts that technology alone cannot solve: legacy dependencies, unclear ownership, governance, adoption and the need to show value early.
The result is not another technology program. It’s a working path from the problem you have today to the capability you need next.
Unlock the full value of Data as a Product with Microsoft Fabric and Purview
Data products work when people can find them, trust them and use them. This whitepaper shares practical lessons, a reference architecture and patterns for building governed data products with Microsoft Fabric and Purview.
Move from adoption to operating value
Make adoption stick
The right Microsoft capability is the one people can use in the work that matters. We connect technology choices to user needs, operating models and measurable outcomes so new capabilities become part of how the organization runs.
Drive progress on sustainability
Thoughtworks co-founded the Green Software Foundation with Microsoft. We help teams make sustainability a consideration in architecture, engineering and product decisions, not a report that arrives after delivery.
Learn about the Green Software Foundation
Use Microsoft funding to start with less friction
Eligible Azure, data and AI initiatives may qualify for Microsoft funding. We help you identify a suitable starting point, shape the business case and work with Microsoft on the application. Eligibility, scope and funding vary by program and project.
Zones: turning SOPs into governed agentic AI
50% reduction in order verifcation time | 29 enterprise customers supported | 17-month payback periodZones partnered with Thoughtworks to build its first production-grade agentic AI capability on Microsoft Azure. The workflow reads customer-specific operating procedures, recommends the right action for each order and keeps a customer success manager in control of every decision.
The result is a reusable pattern for turning knowledge that once lived in documents and people’s heads into governed, machine-readable workflows that can scale.
At Thoughtworks, we’re well equipped to support you in your journey, specializing in digital and application innovation and data and AI.
Proof in production on Microsoft
Thinking together, building together
Our work with Microsoft goes beyond delivery, it's a shared commitment to shaping what AI-powered enterprises can become. From agentic AI frameworks and fraud prevention to media reinvention, explore the research, reports, and conversations we're building together.
Ready to build what’s next?
If your legacy estate is slowing down your AI plans, or your data is not ready for real-time decisions, start with the constraint, not the cloud service.