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Simpler, Clearer, and Faster Government Services

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Paul is the CEO of the Digital Transformation Office within the Australian Government, and was previously an executive at the UK's highly regarded Government Digital Service. He shares how he is leading the transformation to simpler, clearer, and faster government services using a user-centred design approach.

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Paul Shetler

Paul Shetler

CEO, Digital Transformation Office, Australian Government

Paul Shetler is a technologist and entrepreneur with over two decades' experience working on large scale IT and organisational change projects spanning the public and private sectors.

He has co-founded two start-ups and held leadership roles at large suppliers like Oracle, Microsoft, and the global payments network, SWIFT. 

More recently he has been transforming the way government delivers public services – and loving every minute of it. While working at the UK’s Government Digital Service, he helped develop a suite of practical lessons from its work to transform 25 exemplar services.  

Before that, he was Chief Digital Officer at the UK Ministry of Justice (where he helped deliver four of those 25 exemplar services). Paul was appointed the Chief Executive Officer of the Digital Transformation Office in July 2015.

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