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Lead Experience Designer

Sydney, Australia

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work in multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.

Job responsibilities

You will lead the design of technology projects that transform customer experience while developing new digital products and services.
Design vision and strategic leadership, leading cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes and design systems.
Facilitate workshops and create unique design strategies, driving strategic decision-making at the portfolio level.
You will develop research plans and apply various business and customer metrics to measure customer and business value across the end-to-end customer journey.
Identify and develop customer hypotheses in collaboration with both Thoughtworkers and our clients to run product experiments and customer tests.
Balance client stakeholder and product team expectations by clearly communicating business outcomes and customer value.
Mentor and coach teammates, sharing expertise in design methods, tools and best practices.
Represent the company Thoughtworks at webinars and industry events, advocating for the value of experience design.

Job qualifications

Technical Skills

Proficient in product strategy and experience design with capabilities across user research, service design, digital product design, interface design and product strategy.
From discovery to delivery and ongoing product roadmaps, you are comfortable leading the vision and strategy for digital products and services.
You’re comfortable leading and discovery and delivery activities, and developing product strategy for digital products and services.
You collaborate with business stakeholders in product, sales and marketing to define business outcomes, employing different methods and metrics to communicate customer and business value.
You have advanced communication skills. From product vision to customer journey articulation, you're an experienced storyteller able to clearly present your customer insights, methods, metrics and findings to your stakeholders.

Professional Skills

Able to demonstrate executive influence and have impact beyond your immediate product team. Can connect business outcomes to customer value and present clear metrics on product performance.
Clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your design team.
A visionary approach to product design, with a passion for facilitating workshops and leading creative co-design and planning sessions.
Skilled at managing client relationships, ensuring alignment with stakeholders and building trust throughout the project lifecycle.
Committed to nurturing design talent, helping others grow their skills and capabilities.
Enthusiastic about contributing to the broader design community through peer reviews, team collaboration and thought leadership.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country: Australia
City: Sydney
Date Posted: 07-04-2025
Industry: Information Technology
Employment Type: Regular

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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