Get Started

Offering Lead (Customer Experience & Product Development Service Line)

US, United States of America

The CXPD Offering Lead is an expert Product Thinking focused on building and growing a portfolio of work across the United States.

They act as a “leader among leaders” on CXPD pursuits and engagements, shaping opportunities, influencing delivery, and ensuring the offering delivers measurable business outcomes for clients and for Thoughtworks.

Job responsibilities

Market sensing & go‑to‑market:
- Track market demand patterns and portfolio performance for CXPD offerings; identify priority accounts and sectors aligned to Thoughtworks Strategy.
- Define and refine the go‑to‑market strategy and narrative for the offering (positioning, messaging, value propositions, and “why now” story).
- Partner with Marketing and global CXPD leaders to drive thought leadership, campaigns, and enablement content for the offering.
Pipeline ownership & pursuit leadership:
- Qualify pursuits for CXPD involvement, ensuring they align to strategic priorities and the right offering(s).
- Lead offering positioning, solution shaping, remaining accountable for the overall pursuit strategy and outcomes.
- Lead or co‑lead the proposal strategy: structure the client storyline, articulate business value, and guide commercial shape in partnership with account leadership and sales.
- Ensure CXPD deals have appropriate coaching and oversight (e.g., working with service line leadership, Market, finance and staffing).
Client engagement & value articulation:
- Build and deepen executive‑level client relationships in priority accounts, acting as a trusted advisor on all CXPD Offerings.
- Build the technical and business world while developing a deep understanding of a Client’s strategy, structure and business model.
- Demonstrate thought leadership in Product Thinking applying industry trends, competitive landscape and Thoughtworks unique methodology to inform our clients product strategy and roadmaps.
Solution, proposal & deal shaping:
- Partner with solutions architects and or Product strategists to shape solutions and scope:
  - Engagement models and delivery approaches by offering;
  - Team models and leverage mix;
  - Activities, deliverables, timelines, and measurable outcomes.
- Validate delivery assurance (staffing, skills, accelerators, partners) and ensure alignment with the operating model and risk appetite before deals are taken to closure.
- Ensure proposals leverage CXPD assets, accelerators, and playbooks and contribute back new learnings into the asset base.
Staffing & mobilization influence:
- Work with the Head of Service Line and staffing partners to propose optimal talent configurations for pursuits and engagements (roles, seniority mix, service‑line representation), aligned to CXPD leverage guidance.
- Participate in pursuit staffing by identifying the right SMEs and pursuit team members; and in engagement staffing by helping pre‑align best candidates ahead of formal staffing cycles.
Delivery awareness & expansion:
- Stay informed on delivery for CXPD engagements aligned to their offering (progress, risks, scope changes, value realized) and use this insight to shape expansion opportunities.
- Partner with the Industry Markets on “land and expand” paths—using early wins to unlock follow‑on phases that deepen offering adoption.
Offering evolution, content & enablement:
- Own or co‑own the maturation of the offering in region (playbooks, demo scenarios, case studies, repeatable SOW patterns, pricing patterns).
- Lead internal enablement for their offering (e.g., market calls, CXPD forums CLT briefings) to ensure sales, delivery, and partners understand what to sell, when, and how.
- Contribute to knowledge management: ensure content is discoverable, current, and aligned across internal and external audiences.
Internal leadership & collaboration:
- Operate as part of the CXPD leadership team, helping shape strategy, targets, and operating model improvements.
- Collaborate closely with Market sales, other service lines to design cross‑offering plays and to resolve pipeline, staffing, and account‑ownership tensions.
Time allocation & utilization expectations:
- Billable utilization 40%
- Commercial Utilization 60%

Job qualifications

Technical Skills

You have a passion and perseverance for creating best in class software products that deliver outstanding customer experiences and business outcomes.
Extensive experience in consultative sales, solution shaping, and/or account leadership within Product Development and Technology.
Seasoned Product Thinker with the ability to shape a product vision, translate into a roadmap with clear business and customer outcomes.
Proven track record of leading complex pursuits and working as a peer with senior client stakeholders (VP/C‑suite) and internal leadership in a matrix environment.

Professional Skills

Demonstrated ability to influence without formal authority, orchestrate diverse teams (sales, delivery, partners), and maintain clarity under ambiguity.
Excellent storytelling, facilitation, and negotiation skills, with comfort operating in high‑stakes, time‑boxed situations (RFPs, QBRs, executive workshops).

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country: United States of America
City: US
Date Posted: 02-11-2026
Industry: Information Technology
Employment Type: Employee

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

Salary

Benefits: https://www.thoughtworks.com/en-us/careers/benefits

The annual salary range posted is subject to many factors and may vary depending on experience, geographic location, job responsibilities, performance, skills and/or training.

Salary

$178,000—$360,000 USD

See here our AI policy.

申请此职位