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How to take AI agents from pilot to production at scale

Pragmatism in practice podcast Back
Podcast host Christina Stathopoulos | Podcast guest Italo Vietro and Joshua Burks
November 05, 2026 | 25 min 59 sec

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Brief summary

AI agents may work in a demo, but can they deliver reliably at enterprise scale?

In this episode, host Christina Stathopoulos, Italo Vietro, VP of Engineering at Parloa and Joshua Burks, Global Managed Services Head at Thoughtworks, examine what it takes to move from isolated pilots to production-ready AI agents.

Originally hosted on EM360’s Tech Transformed podcast.

If this discussion has you thinking about the realities of enterprise governance, be sure to see our report: The Global CIO Survey 2026: Who Governs Enterprise AI?, which explores how CIOs are increasingly managing the tension between rapid adoption and distributed accountability through workforce change.  

Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers and mathematicians. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

 

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.