Mercedes-Benz | Thoughtworks

Reimagining the future of the automotive industry, together.

Sustainability, digitalization, and global supply chain disruption are becoming increasingly pressing issues in the automotive sector.

As a technology consultancy with over 28 years of experience, we help our clients to navigate their digital journey, create seamless customer experiences and empower their employees with technology. Our unique way of working and flexibility allows for a quick turnaround even on extremely complex and challenging projects.

At Thoughtworks, we bring a strategic partnership that drives the technological change required to keep pace with your competition, meet changing customer expectations and position Mercedes-Benz as a luxury brand. We can integrate strategy, design, and software engineering to modernize the business and enable emerging technology, like AI, and advanced analytics across Mercedes-Benz’s operations.

In Thoughtworks, we found a service provider that is really passionate about agile software development. Working with Thoughtworks tests our limits, but it ultimately leads to fast, customer-centric and tidy solutions.

Nico Ackermann

Senior Project Manager at Mercedes-Benz AG

Publication

Creating a seamless automotive ecosystem with single customer identities

As the number of digital touchpoints that customers experience in their mobility journeys increases, organizations are moving toward an ecosystem model, where customers can engage with diverse services as part of a single, unbroken experience. We explore four key considerations that automotive operators, manufacturers and service providers must keep in mind to deliver the most seamless and memorable customer experiences.