Customer experience, product and design
Customer Experience, Product and Design
A new mandate for comprehensive and continuous digital experiences has put a spotlight on designing products that meet customers’ expanding demands. Embedding customer experience into products and design is more important than ever. Today, only by creating extraordinary and dynamic digital customer experiences can organizations drive brand equity and revenue growth.
We align product thinking with platform expertise and digital execution to deliver holistic customer experiences that are different by design. We help you embed customer experience into product strategy to drive engagement, preference and purchase.
Join us on March 28 as Thoughtworks’ Head of Customer Experience, Product & Design, Sapna Maheswari and Global Product Community Leader, Andy Birds discuss what it means to become a great product organization and their experiences of helping organizations transition from ‘project-mode’ to ‘product-mode’, and some pitfalls to avoid.
Our services include
Create innovative products, services and business models that generate new digital revenue streams.
Put the customer at the center of your strategy and design differentiated experiences across departments, products and services that combine the digital and physical.
Grow, scale and sustain your product management capabilities, systems, processes and people to become a customer-centric digital product organization.
Scale a proven product idea or MVP using a lean product development approach and evolve existing products into new digital product experiences.
Platform excellence. Design mindset. Extraordinary customer experiences.
We help you to rapidly drive value through extraordinary customer experiences, powered by integrated technology, digital innovation, and design. By combining customer experience-led design thinking with software engineering excellence, we help you build digital products that create immersive, engaging experiences. Enabling you to grow through adding unique value to your customers, with proven methodologies that ensure that the experiences you create and your business objectives are always aligned.
Together with Thoughtworks we created personalized experiences across all touchpoints for our customers, fans and Porsche enthusiasts.