On the eve of the National General Assembly (NGA) of Local Government in Canberra, join Thoughtworks and TG Public Affairs for an exclusive local government roundtable dinner.
Aligned with the NGA theme, 'Stronger Together: Resilient. Productive. United.', this discussion focuses on a pragmatic question: How can councils connect legacy systems into a unified resident experience, without the cost, risk, and disruption of a full-scale IT overhaul?
As a pioneer of modern service delivery, The Hon. Victor Dominello will anchor the discussion. He will share his perspective on how local government can replicate state-level service breakthroughs while operating within municipal budget realities.
Key focus areas include:
- The resident-centric mandate: Shifting from siloed operations to a unified digital front door that puts community needs ahead of bureaucracy. Explore how optimising high-frequency interactions (like rates and permits) is the fastest way to lift public satisfaction and trust.
Fiscal & operational sustainability: Meeting rising community expectations under tight budget constraints. We will explore how digital convenience eliminates the "distance penalty" for regional, remote, and aging populations, ensuring true equity of access.
Driving impact through collaboration: The case for shared, reusable digital frameworks. Learn how councils can deliver modern capabilities in weeks instead of years, ensuring tech leaders don't have to solve the same integration problems in isolation.
Details:
Date: Monday, 22 June 2026
Time: 5:30 - 9:00pm AEST
Location: Canberra
Venue: To be confirmed upon confirmation of registration
Please register your interest in attending via the form. To facilitate a candid roundtable exchange, our team will review all expressions of interest to ensure a balanced group of peers.
The Hon. Victor Dominello
Co-Founder, ServiceGen | Professor of Practice, UNSWThe Hon. Victor Dominello is a globally recognised leader in public sector digital transformation. As the world’s first Minister for Customer Service, he led the NSW Government’s digital revolution, most notably as the architect of Service NSW. Under his leadership, NSW moved from fragmented agency silos to a unified, resident-centric model—achieving citizen satisfaction scores of over 90%.
A pioneer in digital trust and identity, Victor currently leads the Trustworthy Digital Society Hub at UNSW and serves as Chair of the Ministerial Advisory Board for Services Australia.
He is a Co-Founder of ServiceGen and a Senior Advisor to the Tony Blair Institute for Global Change, where he advises governments worldwide on modernising service delivery through human-centric design.
Thoughtworks is a global technology consultancy that helps public sector organisations modernise essential services and deliver better outcomes for communities.
In Australia we partner with local councils to redesign digital experiences, simplify complex legacy systems and make data and AI safely usable in everyday service delivery. At the National General Assembly we are showcasing CouncilLink – a joint initiative with ServiceGen – which gives residents a simple, mobile “front door” into key council services while reducing duplication and cost for councils.
Beyond CouncilLink, Thoughtworks works with government agencies at all levels on digital strategy, service design, modern cloud platforms and secure integration, so that councils can focus less on technology constraints and more on the needs of the people they serve.
TG Public Affairs is a leading Australian public affairs consultancy with a national presence across Canberra, Melbourne, Sydney, Brisbane, Adelaide, and Perth.
Established in 1998, the firm specialises in ensuring organizational priorities are clearly understood within Australia’s parliaments and bureaucracies. TG Public Affairs has built a distinguished reputation for providing strategic policy advice and designing high-impact advocacy programs. Their work is underpinned by an extensive network across political and senior bureaucratic sectors, helping clients navigate complex regulatory and legislative environments.