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Seamless Government Experience

Simplicity, transparency, self-reliance and support—these are the standards constituents now expect. Yet there’s a gap, with government agencies facing obstacles like outdated systems, siloed operations, limited funds and more demanding expectations from the people they serve.

 

If unaddressed, critical services, life-changing benefits, and public trust hang in the balance. 

 

We have the solution to help bridge the gap.

Seamless Government Experience

Simplicity, transparency, self-reliance and support—these are the standards constituents now expect. Yet there’s a gap, with government agencies facing obstacles like outdated systems, siloed operations, limited funds and more demanding expectations from the people they serve.

 

If unaddressed, critical services, life-changing benefits, and public trust hang in the balance. 

 

We have the solution to help bridge the gap.

Seamless Government Experience (SGX) is a carefully orchestrated solution for agencies navigating exceptionally complex and ever-changing environments. It addresses key challenges, including:

 
  • Driving digital transformation in response to rising citizen expectations and the need for greater efficiency
  • Streamlining effectiveness and efficiencies for government constituents, such as connecting municipal, state, and federal entities in addition to internal departments and hierarchies
  • Bridging workforce gaps and adapting to evolving talent demands
  • Managing persistent pressures of financial constraints and economic uncertainty
  • Meeting evolving citizen requirements for accessible and equitable services
  • Adapting to a constantly changing regulatory and policy landscape
Human-centered design

Start by focusing on the constituents — their needs, motivations, and fears. Use an AI-powered discovery process to rapidly design around the users agenda and value system.

Platform thinking

Leverage pre-built modular capabilities that can be combined for various use cases. Create a platform of loosely connected, interdependent services leveraging the power of agentic architecture for speed and resilience to change.

AI-augmented execution

Utilize AI to enhance constituent self-service capabilities. Strengthen agency workflows with AI to boost their impact. Provide AI assistance to agency staff to increase efficiency while improving constituent interactions.

Analytics for continuous improvement

Integrate performance and operational analytics to capture and consolidate data on constituent behavior, enabling the provision of enhanced services and continuous evolution.

Diverse people interacting with digital products
Diverse people interacting with digital products

What a Seamless Government Experience looks like

Constituent
 

  • A secure, user-friendly portal designed to meet their needs and support life events efficiently.

  • AI-assisted information - curated and presented in the right context
     

  • Progress tracking to enhance transparency and visibility
     

  • Easy access to accurate information in real-time

 

  • Communications hub simplifying access and understanding across the many modes of communication.

 

Agency employee

 

  • Secure and accessible employee portal

  • AI-assisted workflow management
     

  • Integration across legacy source systems
     

  • Managed and supported cloud-based document repository

 

  • AI-assisted constituent interactions

 

  • AI-powered labor arbitrage reduces workloads and allows staff to focus on the important issues.

 

Ready to start delivering a seamless experience to your constituents?

Get in touch

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