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Is technical debt slowing down your organization?

Tech debt is a term widely used to describe an organization’s under-investment in the software it relies upon.

Types of technical debt

Five ways tech debt can compromise your business

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Customer experience

 

New features aren’t added as tech debt slows making basic changes, as well as innovation. Customers get frustrated when unexpected events cause systems to fail.

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Operational costs

 

Outdated tech causes delays and increases operational costs. Outage responses and remediation incur costs. Productivity and engineering effectiveness suffer.

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Revenue leakage

 

Manual processes, quick fixes and human error rise with tech debt. Customer data gets siloed in different systems, making it harder to leverage insights.

 

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Talent retention

 

Developers generally don’t want to spend their careers maintaining broken systems. Less tech debt means your talent is driving value instead.

 

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Brand reputation

 

Outages dent reputations, as does an inability to innovate at speed. Tech debt also reduces resilience to cyber attacks and data leaks.

Tackling tech debt

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Listen to your developers.
They are up close to day-to-day tech debt problems and the broader risks

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Listen to your customers. 
Glitches they find may signal deeper problems, make leadership aware

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Watch for rising costs and delays. Tech debt can be an underlying cause, or exacerbate them

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Measure it. Deployment lag and longer developer onboarding times can be indicators

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Prioritize based on risk. 
A forum for business and tech leaders to discuss will help

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Empower engineering teams.
Trust them to fix problems and stop new ones

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Culture of continuous improvement. Approach code and dev support with the right mindset

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Align your business and tech strategies. Disconnect drives tech debt, alignment brings efficiencies

Start managing your tech debt