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Customer Connectedness

Beyond Modernization to Business Impact

Event overview

 

Customer loyalty is still the goal — but the path to achieving it has fundamentally shifted. In today’s world of real-time expectations, fragmented journeys, and rapid AI adoption, differentiation no longer comes from campaigns or rewards alone. It’s about building intelligent platforms that connect data, decisions, and teams — fast.
 

Engineering teams are focused on reducing risk, improving resilience, and scaling performance, while business teams are chasing growth through new products, revenue streams, and market opportunities. Too often, these efforts remain siloed, and technology modernization is not matched with a clear path to value realization.
 

In this session, we’ll explore how leading organizations are aligning business and technology to deliver adaptive, personalized experiences that foster trust and drive growth. We’ll discuss how to avoid the “modernization trap,” leverage AI to create value across value streams, and reimagine customer engagement for the next era.

 

Hear from:

  • Chen Peng, CEO, yuu Rewards Club (minden.ai)
  • Elliot Laffey, Head of Engineering, CP Axtra
  • Mara Cajar-Robinson, Global Director, AI-Enabled Platforms, Thoughtworks
  • Moderated Kathryn Heffernan, Market Director, Thoughtworks

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Agenda

6:00 to 6:50 pm

Networking and canapés

7:00 pm

Welcome followed by dinner

Welcome and short introduction on Thoughtworks’ modernization approach.

7:50 pm

Panel discussion | Platforms, Personalization and Trust

  • Chen Peng, CEO, minden.ai
  • Elliot Laffey, Head of Engineering, CP Axtra
  • Mara Cajar-Robinson Global Director AI-Enabled Platforms Thoughtworks
  • Moderated by Kathryn Heffernan, Market Director, Thoughtworks



The panel will share real-world perspectives on building intelligent platforms, scaling personalization, and fostering trust in customer strategy.
They’ll explore how business and technology leaders can align to drive growth beyond modernization.

8:35 pm

Dessert & Dialogue

A candid, interactive discussion on experiences, sharing perspectives and insights across industries.

9:30 pm

Event close

About the Digital Leaders Network

At Thoughtworks, we believe that true digital transformation happens through shared insights and meaningful collaboration. The Digital Leaders Network is a quarterly gathering of senior executives designed to foster candid conversations, inspire innovative thinking, and build a community committed to advancing the future of digital leadership. Together, we explore emerging trends, tackle common challenges, and unlock new opportunities to drive lasting business impact.

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