Transformation in action
What does it take to transform an organization not once, but two, three times? Hear what lured Surinder Singh out of retirement to tackle yet another digital turnaround and where he says every successful transformation story starts.
Together with Thoughtworks, IAG looked to adapt its operations, taking a lean transformation approach, which meant simplifying processes and systems, and optimising resources to be more efficient.
How do you prioritize everything that needs to be done to be digital? Gary O'Brien introduces the concept of digital fluency, a framework that guides organizations in understanding where their current digital capabilities stand and what investments are required to reach their digital potential.