Speaker: Sara Michelazzo (Thoughtworks)
11:30 am - 12:10 pm CEST, September 22, 2022
How can we build more inclusive software? In the past 6 months, a small team in Thoughtworks has conducted dozens of interviews with digitally challenged people to learn how they experience software, what empowers them and what disables them. These conversations have completely shifted Sara’s thinking and she promises, they will shift yours. Expect to learn how someone with autism experiences software, and what someone that is digitally impaired struggles with. The talk is packed with actionable insights on how to remove barriers that you can apply right away. You don't need to be an accessibility expert to start making a difference in this space.
Over time, a company’s processes and scale outgrow the original scope of their existing systems, bogging down speed of delivery and increasing costs for the entire enterprise. But in transforming and expanding a platform, we need to do more than superficially update its UI design. This talk uncovers the value unlocked by Service Design and provides a framework with examples of how we implement it with our clients.