

Seamless Government Experience (SGX) is a carefully orchestrated solution for agencies navigating exceptionally complex and ever-changing environments. It addresses key challenges, including:
- Driving digital transformation in response to rising citizen expectations and the need for greater efficiency
- Streamlining effectiveness and efficiencies for government constituents, such as connecting municipal, state, and federal entities in addition to internal departments and hierarchies
- Bridging workforce gaps and adapting to evolving talent demands
- Managing persistent pressures of financial constraints and economic uncertainty
- Meeting evolving citizen requirements for accessible and equitable services
- Adapting to a constantly changing regulatory and policy landscape
Start by focusing on the constituents — their needs, motivations, and fears. Use an AI-powered discovery process to rapidly design around the users agenda and value system.
Leverage pre-built modular capabilities that can be combined for various use cases. Create a platform of loosely connected, interdependent services leveraging the power of agentic architecture for speed and resilience to change.
Utilize AI to enhance constituent self-service capabilities. Strengthen agency workflows with AI to boost their impact. Provide AI assistance to agency staff to increase efficiency while improving constituent interactions.
Integrate performance and operational analytics to capture and consolidate data on constituent behavior, enabling the provision of enhanced services and continuous evolution.


What a Seamless Government Experience looks like
Constituent
- A secure, user-friendly portal designed to meet their needs and support life events efficiently.
AI-assisted information - curated and presented in the right context
Progress tracking to enhance transparency and visibility
- Easy access to accurate information in real-time
- Communications hub simplifying access and understanding across the many modes of communication.
Agency employee
- Secure and accessible employee portal
AI-assisted workflow management
Integration across legacy source systems
- Managed and supported cloud-based document repository
- AI-assisted constituent interactions
- AI-powered labor arbitrage reduces workloads and allows staff to focus on the important issues.
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