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AI and CX: Redefining customer experiences and products

Customer-obsessed virtual event series

Join us for an insightful virtual panel discussion on the momentous impact Artificial Intelligence (AI) is starting to have on customer experiences (CX). Advancements in AI, in particular in generative AI, are reshaping how businesses connect with their customers and strengthen their differentiation in a competitive market. Our panelists will explore their insights and stories about piloting and scaling AI-powered solutions to fuel next level customer experiences.

 

Attendees will learn:

  • The shift from segmentation to hyper-personalization, tailored experiences that resonate with unique preferences and behaviors
  • Elevating customer services by empowering employees with real-time customer insights and knowledge, and transforming self-service interactions
  • Ethical considerations and guardrails related to AI-driven CX

 

This session has ended. Register to catch the replay on demand.

Meet the panelists

Sapna Maheswari

Head of CX, Product & Design, Europe at Thoughtworks

 

Moderator

Headshot of Roberta Isfer
Roberta Isfer

Innovation Experience and Content Director for Latin America & Caribbean, VISA

Headshot of Hussain Chinoy
Hussain Chinoy

Technical Solutions Manager, Applied AI Engineering, Google

Headshot of Aruj Haider
Aruj Haider

Senior Director Emerging Technology Development and Innovation at The Crown Estate

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Create meaningful impact for your customers and your business