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customer experience, product and design
customer experience, product and design

Customer experience, product and design

 

A new mandate for comprehensive and continuous digital experiences has put a spotlight on designing products that meet customers’ expanding demands. Embedding customer experience into products and design is more important than ever. Today, only by creating extraordinary and dynamic digital customer experiences can organizations drive brand equity and revenue growth.

 

We align product thinking with platform expertise and digital execution to deliver holistic customer experiences that are different by design. We help you embed customer experience into product strategy to drive engagement, preference and purchase.

 

Our services include

Idea to Market
Idea to Market

Create innovative products, services and business models that generate new digital revenue streams.

Customer Experience Strategy
Customer Experience Strategy

Put the customer at the center of your strategy and design differentiated experiences across departments, products and services that combine the digital and physical.

Product Management Transformation
Product Management Transformation

Grow, scale and sustain your product management capabilities, systems, processes and people to become a customer-centric digital product organization.

Product Design & Delivery
Product Design & Delivery

Scale a proven product idea or MVP using a lean product development approach and evolve existing products into new digital product experiences.

Platform excellence. Design mindset. Extraordinary customer experiences.

 

We help you to rapidly drive value through extraordinary customer experiences, powered by integrated technology, digital innovation, and design. By combining customer experience-led design thinking with software engineering excellence, we help you build digital products that create immersive, engaging experiences. Enabling you to grow through adding unique value to your customers, with proven methodologies that ensure that the experiences you create and your business objectives are always aligned.

Together with Thoughtworks we created personalized experiences across all touchpoints for our customers, fans and Porsche enthusiasts.
My Porsche’ Portfolio Member about the partnership with Thoughtworks

Our leaders

Joe Murray
Joe Murray

Chief Digital Officer,

North America

Kristan Vingrys
Kristan Vingrys

Managing Director,

Australia

Rujia Wang
Rujia Wang

Head of Customer Experience, Product and Design, China

Sapna Maheswari
Sapna Maheswari

Head of Customer Experience, Product and Design, UK

How can you achieve faster growth?