Emily Margo

I specialise in the people side of digital transformation, helping stakeholders to create the trust needed to design, build and implement a new organisational future. Our biggest problems never come from technology itself: they are always the result of relational breakdown. 

To this context, I bring a background in strategic programme management, organisational change management and hands-on experience with clinically-proven dialogue methods. I have deep expertise identifying and resolving tensions in professional settings, whether they arise between colleagues, between departments, between vendors or at leadership level.  

As a certified Enneagram coach, I’m trained in a framework currently in use at NASA and across Silicon Valley. The Enneagram is backed by 25 years of neuroscientific research, such as that of Daniel Siegel, who shows that personality structures are essentially "threat-response strategies" that develop and adapt in the nervous system. When people experience threat, their relational patterns become rigid and conflict can escalate. At work, these threats are usually psychological and relate to topics like status and belonging, among other things. 

What we may consider “performance management” issues can often be stripped back to a form of relational breakdown at their core. By addressing the relational tension first - and unwinding it - collaboration takes on a new level of lightness, positivity and progress. 

As we navigate the future of artificial intelligence, it's more important than ever that we also talk about relational intelligence. Let's use AI to help us become more human, not less.