Enable javascript in your browser for better experience. Need to know to enable it? Go here.
Hero Banner: CIO Interview

CIO Interview: A digital mission for social impact

Podcast host Karen Dumville | Podcast guest Andy Rhodes, CIO, UNICEF USA
September 28, 2021 | 28 min 57 sec

Listen on these platforms

Brief summary

UNICEF USA implemented a technology strategy to create a consistent donor experience and put the supporter at the center of their operations. Their technology work meant that during a crisis like COVID, the nonprofit could quickly adapt their operations, workforce and donor relations. Andy Rhodes, CIO for UNICEF USA, shares details of their digital journey, how it has helped increase their social impact and tips for executives leading transformation efforts.


Episode Highlights


  • Creating a consistent donor experience. UNICEF USA created a strategy to become a supporter-centric organization, putting the supporter at the center of the way they engage with them, and allowing them to engage on their terms. An internal resetting of priorities and operations has helped align around the strategic plan and understand where technology is going to help fuel that strategic plan.
  • Changing the dynamic of the workplace. UNICEF USA created a technology infrastructure that enabled fundraisers to be out in the field talking to donors and advocates in the field working with supporters. 
  • The biggest challenges are the organizational change. Driving organizational change is probably the most important success factor. There are going to be new roles and new capabilities required. 
  • Working in the nonprofit world. Not-for-profits have to be nimble and savvy and find ways to fund investments through savings in other places. The business case for investment in technology has to be really well thought through. When we have to make a difficult decision, the number one thing we're going to use, and the number one criteria is are we doing the best thing for the kids?
  • Establish as an organization your north star. Be clear on what it is you're trying to achieve, why you're doing it and what the measures of success. Don't underestimate the change management work, and that should be a track in and of itself in a transformational project.
  • Moving beyond just measuring numbers, the number of donors, or the number of supporters but what is the impact of that? How many kids lives have we changed, for example, or how have we changed kids' lives in the US and around the world. That's where we'll spend a lot of time and we'll be able to really show the value of making the investments that we've done..

More episodes

Episode name
Authenticity in action: Cultivating a culture of respect   May 15, 2024 Beyond barriers: How AI is overcoming language barriers and driving inclusion   April 24, 2024 Wealth management transformation: Not just a destination   March 27, 2024 Future Fit Strategy: Transforming Falabella with Technology   February 26, 2024 How to become a truly customer-centric organization   January 29, 2024 Product thinking: More than just ‘product’   January 10, 2024 The power of product thinking   December 04, 2023 From stagnation to success: Unleashing the power of technology and business transformation   November 27, 2023 Head & heart: The art of modern leadership   November 06, 2023 Tech-enabled sustainability: Closing the execution gap   October 24, 2023 From analog to AI: Embracing human-centered AI strategy.   September 04, 2023 The real cost of tech debt for your business - and how to fix it.   April 05, 2023 How to win the innovation challenge   March 02, 2023 How action shapes thought   November 09, 2022 Leveraging full potentials   October 05, 2022 Wicked intelligence   September 08, 2022 People and partners in modernization success   June 27, 2022 Backstage: Spotify's secret to developer effectiveness   June 13, 2022 Unlocking business value with the ITV Data Mesh playbook   May 26, 2022 The future of digital payments   April 28, 2022 Decision science to build resilient supply chains   April 12, 2022 The power of data and tech in the public sector   March 23, 2022 Accessibility for business value   March 02, 2022 Digital sustainability and the 2040 corporate pledge   February 09, 2022 Healthcare tech trends put patient at the center   January 26, 2022 Product thinking in the new era of cloud   October 27, 2021 The value of creative AI   September 14, 2021 Data governance: The foundation of data-driven organizations   July 28, 2021 Technology proficiency: the new imperative for business growth   July 15, 2021 ABCD Model for Leadership: Drive   June 30, 2021 ABCD Model for Leadership: Curiosity   June 23, 2021 ABCD Model for Leadership: Belonging   June 16, 2021 ABCD Model for Leadership: Awareness   June 09, 2021 CX: Building a customer engagement framework   May 27, 2021 Data-Driven with Data Mesh   May 13, 2021 Green cloud optimization: Reduce your digital footprint, increase your bottom line   April 21, 2021 Looking Glass report: Tech trends and advice for your enterprise   April 06, 2021 The journey to enterprise modernization starts with value   March 17, 2021 Driving innovation with connected devices   March 09, 2021 Evolving the culture for an agile workforce   March 02, 2021 Moving the needle in technology leadership: Focusing on customer success   February 15, 2021 No-code platforms and the art of the possible   February 03, 2021 Resilience, curiosity and belonging: The drivers of successful change.   January 12, 2021 Building a strong data foundation to power tomorrow’s public healthcare services   December 10, 2020 Tech Concepts Every Exec Should Know   November 19, 2020 Building Business Resilience in the Cloud Era   August 28, 2020 Bridging the Gap: Bringing Technology into the Boardroom   July 08, 2020 Risk Management for Building Robust Organizations   May 22, 2020 Solving the Legacy Dilemma   May 07, 2020 Reimagining Value Delivery with Blockchain   February 14, 2020 Creating a Product Organization Within Your Business   January 17, 2020 The Collaboration Blind Spot   December 13, 2019 Creating an Online to Offline Mindset   November 22, 2019 Small Changes, Big Effects   November 08, 2019 Unlocking the Power of Customer Experience Data   October 25, 2019 Edge: Value-Driven Digital Transformation   October 11, 2019 Digital Fluency: Becoming a Modern Digital Business   September 26, 2019 Building Products with Purpose   September 12, 2019 Learning to Unlearn: Changing the Behaviors That Hold You Back   August 29, 2019 Harnessing Uncertainty to Survive Disruption   August 22, 2019 Digital Transformation: Disrupting the World of Fitness   August 01, 2019 Your Data Science Journey   August 01, 2019 The Future of Artificial Intelligence   July 26, 2019

Subscribe today for the latest episodes