Key to the success of this engagement was driving ownership of the new product management framework at MYOB. As facilitators of change, Thoughtworks brought a collaborative approach to the engagement, supporting the right setting for adoption of these new practices across the business. We ran a three-month coaching program to embed the process within teams but to also create a feedback loop to understand how people were responding to it and what changes still needed to be made. More than 900+ of MYOB members have participated in these sessions.
One of the biggest impacts this engagement has had so far is to create a movement within MYOB. There is now a shared language for how teams solve a problem, deliver a solution, and continuously improve it. They have pride in the work they do, knowing that the products they build will serve their customers’ needs. Looking ahead, MYOB will switch its focus to product delivery practices in the coming months, aligning teams to build the right thing, the right way, with the right skills.