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Track 1: Embedding and scaling CX

How do we make architecture more user centered?

Speakers: Gabe Fender (Thoughtworks), Rob Horn (Thoughtworks)


10:40 - 11:20 am CEST, September 22, 2022


A lived example of the intersection between technology and users within a legacy displacement programme. All organisations have legacy systems, from 6 month old startups to 30 year industry giants. They reflect the journey taken to where they are today, but become legacy when they no longer enable the business’s goals. Putting humans, design and user experience at the heart of what is typically a technology lead exercise is, we believe, critical to successfully displacing this legacy with what your modern digital business truly needs.


Rob and Gabe will share their experiences from a multi-year legacy displacement programme on techniques and approaches that they used to deliver business transformation.