Discover what's next in CX and products
Welcome to Customer-obsessed, a virtual series with leading product, tech, and innovation executives dedicated to exploring what it takes to create next-level digital products and experiences. Uncover their stories, insights and practices for creating exceptional customer experiences powered by technology that drive loyalty, advocacy and business impact.
Product engineering: Navigating the intersection of software and hardware
Did you know that only 24% of products make it to launch? This underscores why top product and tech companies are turning past failures into valuable lessons, embracing a build-to-learn approach for future success. This virtual panel with Ford and Peloton will explore how industry leaders use product thinking and engineering strategies to create engaging, personalized experiences that seamlessly blend the physical and digital worlds.
Meet the speakers
AI and CX: Redefining customer experiences and products
These sessions explore the momentous impact Artificial Intelligence (AI) is starting to have on customer experiences (CX). Advancements in AI, in particular in generative AI, are reshaping how businesses connect with their customers and strengthen their differentiation in a competitive market. Our panelists share their insights and stories about piloting and scaling AI-powered solutions to fuel next level customer experiences.
Session one: curated for viewers in the Americas/Europe/UK time zone with speakers from Visa, Google and The Crown Estate.
Watch the recording
Session two: curated for viewers in the APAC/India time zone with speakers from SEEK, Piramal Finance and AWS.
Meet the speakers
Roberta Isfer
Innovation Experience and Content Director for Latin America & Caribbean, VISA
Aruj Haider
Senior Director Emerging Technology Development and Innovation at The Crown Estate
Christian Rota
AI/ML Specialist Partnerships, Australia and New Zealand, Amazon Web Services
Supported by our partners AWS and Google Cloud
