Transforming customer experience inside and out
In this Thoughtworks sponsored research report, by Harvard Business Review Analytic Services, we examine the gap between the strategic importance of CX vs. CX effectiveness, and the biggest barriers to optimal CX delivery.
Evolutionary organizations reimagine the future
In this MIT Technology Review Insights report — created in collaboration with Thoughtworks — we unpack survey results from 275 corporate leaders to see how they’re approaching digital transformation today and the obstacles in their way.
Social Impact Reports
These reports outline the breadth and depth of our work across ESG (environmental, social and governance) considerations, and highlight the many programs and initiatives we partner on to put our purpose into action.