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YConf Europe 2023

How outstanding customer experiences

and products drive new growth

 

YConf Europe is our digital event for CX, product and technology leaders who are at the forefront of driving growth through innovation and differentiation.

 

The virtual conference is your destination to learn how to combine strategy and tech to deliver products and services that have a positive impact. The 2023 theme, 'How outstanding customer experiences and products drive new growth,' delves deep into the realm of crafting exceptional customer experiences while harnessing the power of research, experimentation and technologies to deliver results.

Watch the live recordings

Good research goes beyond the user

João Fereirra, Product Owner, Mercedes-Benz; Johanna Vollrath, Lead Experience Design Consultant, Thoughtworks

 

 

Research Ops, CX and business growth

Poorva Lavate, Lead Experience Designer, Thoughtworks; Congsu He, Design Strategist, Thoughtworks

Intelligent recommendations supporting student mental health

Djameela Dulloo, Project Lead, Erasmus University Rotterdam; Oege Dijk, Lead Machine Learning Engineer, Thoughtworks

Panel discussion: How do innovative customer experiences enable growth?

Eline Koorndjik, Head of Customer Experience and Innovation, SwissLife; Jasper Krog, Senior Global Digital Innovation Manager, Beiersdorf; Dr. Sonja Saloch, Head of Product Management, OTTO

A product-centric approach to building an ML platform around the data scientist’s journey

Dr. Hayder Schneider, Head of Product, BASF

Unmeasured and unmeasurable: How our current approach to generative AI violates product best practice

Julia Hudson, Lead Product Consultant, Thoughtworks

Responsible AI in Practice

Guy Samuel, Head of Product, Thoughtworks

Chat GPT: fighting gender discrimination in job offers

Marta Ros, Product Director, Infojobs (Adevinta Spain); Fátima Yáñez Torres, UX Researcher & Designer, Infojobs (Adevinta Spain)

Designing a user-centric future: Expanding Mercedes-Benz' Retail Platform through Service Design Thinking

Konstanze Mink, Program Manager, Mercedes-Benz; Rosario Martines, Manager for Sales Processes & Systems Retail of the Future, Mercedes-Benz; Anja Gerhard, Senior Experience Design Consultant, Thoughtworks; Marco Bagger, Lead Experience Design Consultant & Product Design Strategist, Thoughtworks

Presenters

Anja Gerhard
Anja Gerhard

Senior Experience Design Consultant, Thoughtworks

Congsu He
Congsu He

Design Strategist, Thoughtworks

Djameela Dulloo
Djameela Dulloo

Project Lead, Erasmus University Rotterdam

Eline Koorndijk
Eline Koorndijk

Head of Customer Experience and Innovation, SwissLife

Fátima Yáñez
Fátima Yáñez

UX Researcher and Designer at Infojobs (Adevinta Spain)

Guy Samuel
Guy Samuel

Head of Product, Thoughtworks

Dr. Hayder Schneider
Dr. Hayder Schneider

Head of Product, BASF

Jasper Krog
Jasper Krog

Senior Global Digital Innovation Manager, Beiersdorf

João Fereirra
João Fereirra

Product Owner, Mercedes-Benz

Johanna Vollrath
Johanna Vollrath

Lead Experience Design Consultant, Thoughtworks

Julia Hudson
Julia Hudson

Lead Product Consultant, Thoughtworks

Konstanze Mink
Konstanze Mink

Program Manager, Mercedes-Benz

Marco Bagger
Marco Bagger

Lead Experience Design Consultant & Product Design Strategist, Thoughtworks

Marta Ros
Marta Ros

Product Director, Infojobs (Adevinta Spain)

Oege Dijk
Oege Dijk

Lead Machine Learning Engineer, Thoughtworks

Poorva Lavate
Poorva Lavate

Lead Experience Designer, Thoughtworks

Rosario Martines
Rosario Martines

Manager for Sales Processes & Systems Retail of the Future, Mercedes-Benz

Sonja Saloch
Dr. Sonja Saloch

Head of Product Management, OTTO

Harsh Dadhich
Harsh Dadhich (Host)

Lead Product Manager, Thoughtworks 

Sabrina Mach
Sabrina Mach (Panel host)

Head of Customer Experience, Product and Design, Thoughtworks

Sapna
Sapna Maheswari (Host)

Customer Experience Service Line Lead, Thoughtworks

How to design for customer delight?