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Conversationally aware APIs

Published : Mar 29, 2017
NOT ON THE CURRENT EDITION
This blip is not on the current edition of the Radar. If it was on one of the last few editions, it is likely that it is still relevant. If the blip is older, it might no longer be relevant and our assessment might be different today. Unfortunately, we simply don't have the bandwidth to continuously review blips from previous editions of the Radar. Understand more
Mar 2017
Assess ? Worth exploring with the goal of understanding how it will affect your enterprise.

Technologies such as Amazon Alexa, Google Voice and Siri have dramatically lowered the bar for voice-based interaction with software. However, a more conversational style of input (voice or text) can be hard to build on top of many existing APIs, especially when it comes to a more stateful style of interaction where a follow-up interaction needs to be aware of the overall conversational context. In this style of interaction, for example, we'd like to inquire about trains from Manchester to Glasgow and then being able to ask "What time is the first departure?" without having to give the context of the conversation again. Normally this context would be present in the initial response we send back to a browser, but in the case of voice interfaces we need to handle this context elsewhere. Conversationally aware APIs can be an example of the backend for front-end pattern where the front-end is a voice or chat platform. This type of API can handle the specifics of this style of interaction by managing conversation states while calling underlying services on behalf of the voice front-end.

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