Having an intuitive interface, fully automatic planning and optimization capabilities, while ensuring 99.95% availability was the most important goal of our solution. Working together with ThoughtWorks, we delivered a great solution for both METRO customers and the business itself.
ThoughtWorks orchestrated the communication between end-users, METRO.digital stakeholders, and the TMS vendors to successfully launch the central platform. This approach had a direct impact on releasing the product in countries like Poland, where we facilitated going live on time, and adjusting the tool so that it fitted their needs.
From a technology perspective, one of the main challenges was inheriting a legacy codebase that was developed by multiple teams. The software was expensive to maintain, and it impacted the rate at which new features could be delivered to market. One of our main endeavors was to make Transport Management more independent from other teams, by extracting relevant functionality from a monolithic architecture into microservices. The decoupling work was undertaken alongside feature delivery and business as usual work, to ensure that our users were still getting the functionality they needed. This resulted in better feature delivery times, as well as clearer ownership of the systems and data in place.
After the technical decoupling, the next priority was to remove the need for country-specific external transport management systems. The goal was to reduce the work of the tour planner — taking it from an entire morning’s work to the click of a button. This was achieved by integrating with a single TMS that could address the needs of all the countries.
Initially, the transport management team was distributed across two locations, Düsseldorf (Germany) and Pune (India). As the product matured, METRO.digital’s internal team was added, and the project began transitioning to METRO.digital’s location in Romania. We designed and executed a transition plan that helped METRO.digital onboard the new team, ensuring that we passed on the necessary context, and identifying any areas where skills or capability had to be built.