One question we get asked a lot is "how do we improve the way we share information amongst our teams?" Techniques for managing organizational knowledge continue to evolve, and one perspective we've found valuable borrows from systems thinking: the concepts of knowledge flows and knowledge stocks. Originally from economics, this framing encourages teams to view their organizational knowledge as a system — stocks representing accumulated knowledge and flows representing how knowledge moves and evolves through the organization. Increasing the flow of external knowledge into an organization tends to boost innovation. A time-tested way to improve flow is to establish communities of practice, which consistently show measurable benefits. Another is by deliberately seeking diverse, external sources of insight. As GenAI tools make existing knowledge stocks more accessible, it's worth remembering that nurturing fresh ideas and external perspectives is just as critical as adopting new technologies.
