Every organization has dysfunctions. Some are
however, dysfunctional to the extent that user/customer/stakeholder
dissatisfaction is alarmingly high. Merit of ideas, people, decisions don't matter much. Bad behaviors are not corrected.
Little, if at all, ever improves. That's the edge of the cliff. At the core it is a leadership problem. Leaders sometimes do not comprehend the psychology of
The key to understanding this organizational and leadership malaise lies in understanding
four experiments from the field of psychology.
Stanford Prison Experiment
In 1971, US Navy and the Marines funded
an experiment to study the relationship between prisoners and guards
Philip Zimbardo, a professor of Psychology at Stanford…