Associate II Content Publishing and Program Manager

The content publishing and program manager acts as the central coordinator of the content newsroom, overseeing content workflows, publishing timelines, flagship content production, and triage across campaign content streams. Reporting to the content operations lead, you will ensure seamless handoffs between content pods, content strategists, SMEs, operations and other stakeholders, optimizing processes for speed, quality and collaboration.

Responsibilities

• Oversee end-to-end content workflows and manage timelines across multiple publishing streams.
• Monitor and track project progress to ensure on-time, high-quality content delivery.
• Coordinate dependencies across pods and content teams to maintain alignment.
• Project manage the production of flagship assets — including Tech Radar, Looking Glass and other marquee reports, ensuring quality, timeliness and impact.
• Triage campaign content intake requests and allocate assignments to writers and strategists based on priority, scope, and team capacity ensuring effective workflow management and resource alignment to key campaigns and programs for timely delivery.
• Triage, manage and publish blog content for the corporate website and Medium, maintaining editorial standards.
• Support the Content Ops lead by executing and tracking strategic publishing projects that help the content center scale via standardization of processes, templates, publishings/programs as well as consolidating and sharing best practices
• Track and report on publishing pipeline health, capacity utilization, and delivery performance to support data-driven decision-making.
• Streamline and optimize processes to improve efficiency and cross-team collaboration.
• Ensure smooth handoffs between global and regional teams to support seamless execution.

Ideal candidate

We are looking for a highly organized, proactive and detail-oriented content operations professional who thrives in a fast-paced, multi-stakeholder environment.

Experience

• 4+ years of experience in content operations, project management, editorial traffic management or newsroom coordination roles.
• Experience working in a global B2B marketing or corporate communications environment.
• Proven track record of managing project, complex content workflows across multiple stakeholders and regions.
• Ability to effectively monitor, report, and communicate the status of strategic publishing projects to stakeholders.
• Strong understanding of editorial workflows, content production lifecycles and digital publishing processes, CMS especially experience with AEM.
• Experience supporting large, high-impact content programmes (e.g. flagship reports, campaigns or thought leadership series).

Skills & capabilities

• Exceptional project management skills with the ability to manage multiple workstreams without losing attention to detail.
• Confidence working with senior stakeholders and subject matter experts across regions and time zones.
• Strong written communication skills and an editorial eye — able to review and sense-check content for clarity, consistency and brand alignment.
• Ability to identify bottlenecks, improve processes and drive operational efficiency.
• Working knowledge of JIRA for publishing workflow management and hands-on experience with AEM publishing are required.
• Data-aware mindset — able to use metrics and reporting to track delivery and optimize workflows.
• Prior experience in marketing operations or campaign program management
• Experience in B2B marketing, preferably within digital transformation or technology consulting services.

Ways of working

• Calm under pressure and solution-oriented.
• Highly collaborative, with strong relationship-building skills.
• Proactive in anticipating risks, managing dependencies and escalating appropriately.
• Structured thinker who brings clarity and order to ambiguity.
• Passionate about high-quality content and operational excellence.

Stakeholders

• Content team (global director PR & editorial content, Tech and Business content pods, content ops team).
• Field marketing, service line marketing and partner marketing.
• Design traffic manager.
• Global campaign strategy team.
• Employer brand and alumni marketing.
• Global Tech team and SMEs.