Can an enterprise move at startup speed? Legacy systems, weighty processes, and siloed teams traditionally drag responsiveness over time. But TELUS, Canada’s fastest-growing telecommunications company, wanted to reverse this aging process - blending teams, technology and culture in a way that lets them accelerate even as they grow.
A digital platform strategy to elevate the customer experience
TELUS Digital’s mission is delightful in its simplicity. Enable customers and team members to do what they want to do, easily. The upshot: Technology and process should remove undue suffering, not contribute to it. Confronting the limitations of their traditional approach, TELUS partnered with ThoughtWorks to build a vision for a new way of working characterised by ease.
Each decision linked to culture, technology, and teams was informed by four key values: