Acumen Metering, established by Origin, provides metering services to residential, commercial and industrial customers across Australia. ThoughtWorks partnered with Acumen to scale their bespoke metering business in response to government-led industry changes, which call for the introduction of smart meters to the mass consumer market.
With just 18 months to transform every aspect of the business, we ran a four-week discovery to build out a strategy roadmap, taking into account the evolving energy market, as well as understanding customer touch points across the entire business.
The roadmap allowed Acumen to prioritise the key initiatives to complete over the next 18 months to allow them to meet new industry regulations, as well as improve the service provided to their customers. The first initiatives to be undertaken included improving field services and creating better visibility of assets