Go is a critical piece of your infrastructure

We get that. We are committed to providing world-class support for Go users in the enterprise.



Our support team

ThoughtWorks is the creator of Go and is a key innovator in Continuous Delivery. Our team includes both a global, world-class support staff and many core-committers to the open-source Go.cd project. We are uniquely positioned to provide the best support possible for Go users.

What you get with all tiers of paid support

  • Access to our support team
  • Unlimited support cases per month
  • Access to core committers in the Go.cd project
  • Notifications for all bug fixes and security patches
  • Notification of all Go Help updates and upgrades; installation of patches and upgrades

Add-ons:

Higher performance database

Go's OSS distribution uses an embedded database. That's great for getting started. But, if you need to scale beyond a few teams and several pipelines, our PostgreSQL plugin gives you the performance upgrade necessary for hundreds of pipelines and agents. We recommend PostgreSQL for critical deployments. Read more about PostgreSQL.

Business Continuity

With the business continuity add-on you’ll be able to set up secondary Go and PostgreSQL servers to protect against downtime. This add- on includes:
  • The ability to stand up a secondary Go server as a warm backup to the primary
  • The ability to stand up a secondary database server as a warm backup to the primary
  • The ability to store artifacts on network drives for sharing between servers
  • Automatic redirection of build agents to the secondary server when needed

How you will work with us

You can contact our support team via whatever method you prefer email, phone, web portal.

 

Initial target response times

We are committed to responding to your support issues as quickly as possible.
Your ticket will be serviced based on the severity of your issue.
  • Urgent severity issues - 1 business hours
  • High severity issues - 2 business hours
  • Normal severity issues - 4 business hours
  • Low severity issues - 8 business hours
Number of pipelines Add ons included? Support pricing, per year, USD
1 - 50 No $5,000
51 - 250 Yes $15,000
251 - 500 Yes $25,000
500+ Yes Contact Us
Thoughtworks Support Services General Terms

 

Want more information about paid support?

Let us know:

Let Us Help.

Phone

Email

studios@thoughtworks.com
.

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