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Privacy Policy

Our privacy policy discloses how we gather, use and protect your data. Below you can find the legal text.

TRUSTe European Safe Harbor certification

Last updated on 07 August 2014

A) ThoughtWorks' commitment to privacy

This website is administered by ThoughtWorks, Inc. ("ThoughtWorks US") and its affiliated companies (collectively “ThoughtWorks” or “we”). ThoughtWorks wants you to feel secure when visiting our website or using our services, and is committed to maintaining your privacy. This Privacy Policy applies to data collected by ThoughtWorks through its website www.thoughtworks.com or by other means during the course of its business. Please read this ThoughtWorks Privacy Policy very carefully.

B) Why ThoughtWorks collects personal information

During the course of carrying out our business and performing our services, ThoughtWorks collect personal information in order to conduct our business, to provide and market our services, and to meet our legal obligations. Sometimes, our clients may also require us to collect information on their behalf in connection with their services or products to you. We may also collect data for other purposes, which we would describe in more detail to you at the point we collect the information.

You may refuse to provide us with some or all of your personal information; however, this may limit the ways in which we can interact with you, including providing you with our services.

C) The kinds of information we collect

We usually collect the following kinds of personal information:

  • Name, address, occupation, and contact information (if it is for IT project research purposes, we may anonymise the information upon your request if it is practical to do so);
  • Interests in our services or events, or that of our clients;
  • Information about people’s dealings with us or our clients; and
  • Your opinion or comments on certain matters (e.g., process, systems and IT services).

D) How information is collected

ThoughtWorks gathers information in two ways:

  • Indirectly (through our site's technology or through other third parties who collect information on our behalf or have the right to share your information with us); and
  • Directly (when you provide information to us by way of paper or online forms or questionnaires filled out by you, face-to-face meetings, interviews, business cards or telephone conversations).

One example of information we collect indirectly is information collected through our Internet access logs. When you access our website, your Internet address is automatically collected and is placed in our Internet access logs. We may also record the URLs of the websites and pages you visit (before, during and after your visit to any ThoughtWorks website), the times and dates of such visits, information about the computer hardware and software you use and other information that may be available.

Additionally, we may collect information from you through the use of cookies. Cookies and their use on our website are explained in greater detail in the Cookies section in this policy.

We also collect information directly when you voluntarily provide it to us. For example, we may provide the opportunity to sign up for a periodic email newsletter by entering your email address. It is completely up to you whether or not you want to provide it. Additionally, we collect personal information when you apply online for a job opening at ThoughtWorks.

E) How does ThoughtWorks use this information?

We hold, use and may disclose your personal information for the purposes as set out in this Privacy Policy or as otherwise disclosed at the time of collection. We generally use and disclose your personal information for the following purposes:

  • to provide our services to you or our clients
  • to manage our relationships with you or our clients
  • to improve ThoughtWorks or its client’s services
  • to provide professional advice to our clients relating to the performance of IT system and procedures
  • to review and assess your job applications
  • to answer your inquiry
  • to direct-market products and services, advise you of news and industry updates, trends and events
  • to share with trusted third parties (e.g., our contracted service providers or advisers) whom we have engaged to provide services to you or help us meet our contractual or legal obligations. 

F) Sending information overseas and sharing information with other parties

Information that we collect may be stored and processed in and transferred between any of the countries in which ThoughtWorks, its respective partners, affiliates or contractors, have offices in order to enable ThoughtWorks to use the information as set out in this Privacy Policy. If you are in the European Union, Canada or Australia, information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Union, Canada or Australia. By submitting your information to ThoughtWorks website or any of our products or services, you expressly agree to such transfer in accordance with this Privacy Policy.

We will respect and protect your privacy as set out in this Privacy Policy. We will share your personal information with third parties only in the ways that are described in this privacy policy. And won’t sell individual information. You agree ThoughtWorks may share your personal information with non-ThoughtWorks parties with your consent (express, constructive of implied), or as required by law or to protect ThoughtWorks, its customers, or the public. You agree that ThoughtWorks may share your personal information with organisations or persons that help us fulfil our obligations or provide our services to you. ThoughtWorks will make efforts to ensure these parties have appropriate measures in place to protect your information and meet our obligations under the applicable privacy rules.

We reserve the right to disclose any information that we obtain through any ThoughtWorks website to appropriate governmental or regulatory authorities, if required by law or any governmental agency.

If ThoughtWorks is involved in a merger, acquisition, or sale of all or a portion of its assets, we may need to share your personal information with the acquiring entity. In that event you will be notified via a notice on our website of any change in ownership or uses of your personal information as well as any choices you may have regarding your personal information.

G) How does ThoughtWorks protect sensitive personal information?

Other than the information you provide when you apply for an employment position at ThoughtWorks, we do not generally seek to collect sensitive personal information through this site); therefore, we advise you not to provide any unsolicited sensitive personal information. By providing us with unsolicited sensitive personal information, you consent to our use of the information for the purposes set out in this Privacy Policy, subject to applicable law. ThoughtWorks usually applies HTTPS or other technical measure to secure the personal information transmitted over its website. "Sensitive personal information" includes the various categories of personal information and data identified by privacy laws of United States, European and other jurisdictions as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories may include personal identity numbers, personal data about personality and private life, racial or ethnic origin, nationality, political opinions, membership of political parties or movements, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, genetic code, addictions, sexual life, property matters or criminal record (including information about suspected criminal activities).

H) Access, update and deletion of personal information

You are entitled to know whether we hold information about you and, if we do, the type of information, the purposes for which we hold it, the possible recipients or types of recipients, and to have access to that information and require it to be corrected if it is inaccurate. You can do this by sending us an e-mail at privacyofficer@thoughtworks.com. Upon written request and within 30 days we will correct, delete and/or block personal information from further processing. We will retain your information as needed to provide you services and will retain and use your information as necessary to comply with our legal obligations, resolve disputes and/or enforce our agreements.

I) What is ThoughtWorks practice regarding data security?

We take appropriate steps to maintain the security and integrity of your information/data, including the use of encryption, password, physical security (e.g., lock and access control) and other security measures. As for information provided or collected online, you should understand that the open nature of the Internet is such that information/data may flow over networks without security measures and may be accessed and used by people other than those for whom the information/data is intended. We recommend that you always log out after each session and close the browser when done, especially when accessing the service from public terminals.

J) Cookies

Our collection and use of cookies will be managed in accordance with this Privacy Policy.

What are Cookies?

Cookies are small files of information which save and retrieve information about your visit to a website or application. They reside in your Internet browser to help remember your preferences and previous activity. For example, cookies can help an online store remember the items you’ve put into your shopping cart, or advertisers can use cookies to target ads that are most relevant to you. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Use of Cookies

ThoughtWorks’ site makes use of cookies to save and retrieve information about your visit to our website. Cookies currently used on our site identify you merely as a number.

When you visit our website, the following categories of cookies may be set in your browser:

Strictly Necessary cookies

These cookies are essential in order to enable you to move around a site and use its features. Without these cookies services you have asked for cannot be provided.

  • Registered Visitor Cookie - A unique identifier given to each registered user, used to recognize you through their visit and when they return to the site.

Performance cookies

These cookies collect information so that we can analyse how our visitors use our site. These cookies don't collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our site works.

  • Google Analytics Cookie – allow us to follow the actions of a user during your visit to our site (for more information, see Analytics cookies below).

Functional cookies

These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

We may use information collected from functional cookies to identify user behavior and to serve content based on your profile. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our site.

Analytics cookies

In order to keep our website services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use the site.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes, and it helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you – they do not contain personal information such as your name or email address.

Flash LSOs

We use local storage objects (LSOs) to store content information and preferences [or – other uses].

Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use LSOs to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: 

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

Analytics - Display Advertising

ThoughtWorks and third-party vendors, including Google, use first-party cookies (Google Analytics cookie) and third-party cookies (DoubleClick cookie) together to inform, optimize, and serve ads based on past visits to our website. More specifically, our website has implemented and uses display advertising, and we utilize Google Analytics to implement a specific feature called remarketing. Remarketing is a feature of Google’s AdWords that allows us to optimize the delivery of ad content specifically targeted to a visitor’s interests based upon previous visits to our site. If you’d like more information about remarketing lists in Google Analytics please visit the following site - https://support.google.com/analytics/answer/2611268.

If you would like to opt-out of Google Analytics for display advertising you may do so by using the Ads Preferences Manager.

There is also a Google Analytics opt-out browser add on that you can download at https://tools.google.com/dlpage/gaoptout/.

AdRoll

As you browse ThoughtWorks.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. One of our display advertising partners, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with ThoughtWorks.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page -http://www.networkadvertising.org/choices/ - to opt out of AdRoll and their partners’ targeted advertising.

Third party cookies

The use of cookies by our partners, tracking utility company, or service providers (if any) is not covered by our privacy policy. For example, when we include content from other sites (e.g., Google Analytics, Marketo, etc.) these sites may also set their own cookies and we do not have access or control over these cookies. We suggest you go to the relevant third party’s website to find out more information about their cookie use. Google Analytics -http://www.google.com/policies/privacy/ or Marketo (Marketo munckin cookie is utilized on our site) - http://eu.marketo.com/trust/privacy.php.

K) Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We also collect information directly when you voluntarily submit it to us. We may provide the opportunity to sign-up for a periodic email newsletter by entering in your email address. It is completely up to you whether or not you want to provide it. Additionally, we collect personal information (such as your name and contact information) when you apply online for a job opening at ThoughtWorks.

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.

L) Other matters

Third party websites

You may find links to third party websites on our website. These sites are owned and operated independently of us and may collect information about you. This Privacy Policy does not cover the information practices of those third-party websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Blogs

Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected and used by others who read them. Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Testimonial

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

Social Media Widgets

Our website includes social media features, such as the Facebook button and Widgets, such as the Twitter button that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network. 

M) TRUSTe’s Certification and Safe Harbor Framework

ThoughtWorks Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements The TRUSTe program does not cover information that may be collected through downloadable software. The Truste Program covers only information that is collected through this website, www.thoughtworks.com If you have questions or complaints regarding our privacy policy or practices, please contact us at:

ThoughtWorks, Inc. 
200 E Randolph St 
25th Floor 
Chicago, Illinois 60601 
USA

Attention: Privacy Officer
Email: privacyofficer@thoughtworks.com

If you are not satisfied with our response you can contact TRUSTe here.

ThoughtWorks Inc. complies with the U.S. - EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. ThoughtWorks US has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ThoughtWorks US’ certification, please visit http://www.export.gov/safeharbor/.

As part of our participation in the Safe Harbor Framework, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.

N) Notification of privacy policy changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions now or during your visit regarding this Privacy Policy or any complaints about ThoughtWorks online privacy, please contact us at:

ThoughtWorks, Inc. 
200 E Randolph St 
25th Floor 
Chicago, Illinois 60601 
USA

Attention: Privacy Officer
Email: privacyofficer@thoughtworks.com